IT Help Desk Support

IT Help Desk Support Phaxis

LLC - 3.5

South Jordan, UT Job Details Temporary | Temp-to-hire | Full-time | Contract $21 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Qualifications Live chat Phone communication Customer service Research Software installation Technical support Hardware support Customer support ticket management Software training Entry level Client interaction via phone calls Full Job Description A global Financial Insitution is looking to hire a handful of IT Help Desk Support Agents to join their team in South Jordan, UT (hybrid position) Interviewing/Hiring ASAP! Apply now for more details!

JOB DESCRIPTION

The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.

Responsibilities:

Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Producing accurate, detailed documentation at the client, problem and incident level Responsible for high quality end-user technical support, related to enterprise software and hardware Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced environment. An understanding of technology and the ability to apply that knowledge to support all existing systems Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person Identifies and works with internal end users to provide guidance and support Provides investigation, diagnosis, resolution and recovery for hardware/software problems Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware and software

Pay:

$25/hr #phaxistech

Job Types:

Full-time, Contract, Temp-to-hire Pay:

$21.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance Ability to

Commute:

South Jordan, UT 84095 (Required) Ability to

Relocate:

South Jordan, UT 84095: Relocate before starting work (Required)

Work Location:

Hybrid remote in South Jordan, UT 84095