Find & Apply For Computer Support Specialist Jobs in South Jordan, Utah

IT Service Desk Agent#26-11719

$25 per hour

South Jordan, UT

Onsite Job Description

At-a-Glance:

Join a global financial institution as an IT Service Desk Agent, providing exceptional support in a dynamic environment.

Position Type:

Contract

Onsite

Required:

Experience in financial services.

High school diploma or GED.

2-5 years of IT Support, Help Desk, Service Desk, or Technical Support experience.

Experience supporting users through phone, chat, and ticketing systems.

Strong troubleshooting skills with enterprise software, hardware, peripherals, and Windows-based systems.

Excellent customer service and communication skills (written and verbal).

Strong problem-solving and critical-thinking abilities.

Self-motivated with the ability to work independently and prioritize tasks under pressure.

Technical aptitude to support a broad range of IT systems and applications.

Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.

Flexibility to support variable shifts, overtime, weekends, and holidays as needed.

Preferred:

2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.

Demonstrated employment stability and a record of successfully completing prior assignments.

Responsibilities:

• Serve as the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
• Deliver exceptional customer service, efficiently resolve technical issues, and ensure accurate documentation in a call/chat ticketing system.
• Demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
• Contribute to continuous improvement by identifying opportunities to streamline or automate processes.
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Install, modify, clean, or repair hardware and software as required.
• Collaborate with team members to ensure service excellence and share knowledge.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
• Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.

Continuously seek opportunities for self-improvement and operational efficiency. If your background aligns with what we're looking for, you may receive a call from Ava, our virtual recruiter, for a brief screening conversation. Ava will ask a few questions about your experience and interest in the opportunity. #LI-VK1

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