IT Help Desk Support

• Health Care
• Bridgeport Optimus Health Care, Inc.
• 3.

1 Bridgeport, CT Job Details Full-time 20 hours ago Qualifications Implementing network security protocols Network troubleshooting Mobile device support Microsoft Excel Email customer support Microsoft Outlook Computer Science Phone communication Associate's degree in computer science Laptop (troubleshooting support) Equipment troubleshooting Incident Escalation User training (technical support) System maintenance Associate's degree in information technology Productivity software support Computer hardware Desktop (troubleshooting support) Computer management Desktop applications Telecommunication TeamViewer Customer service knowledge base VPN management 1 year Network infrastructure management Technical support via email Desktop administration Associate's degree Antivirus software Full Job Description At Optimus Health Care, a career is more than a job—it's an opportunity to make a meaningful difference in the lives of the people and communities we serve. We're proud of the dedicated professionals who bring compassion, skill, and purpose to their work every day, and we're always looking for talented individuals who want to grow with us. If you're looking for a career where your work truly matters, we invite you to explore opportunities with Optimus Health Care. Your career. Your purpose. Our community. We are looking to add a Help Desk Support Level 1 IT customer services oriented professional to our IT team. This is a full-time position, based in the Bridgeport area with responsibilities for mulitple sites. The IT Help Desk Support

• Level I provides first line response for users requiring assistance with information technology issues and problems.

Duties include responding to requests for technical assistance by phone, email and/or using a helpdesk management system. This position will be responsible for providing IT support in multiple offices. Travel between the various locations is required. After Hours On-call rotation support on a rotation schedule.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

Provide first line response for users requiring assistance with information technology issues and problems. Respond to requests for technical assistance by phone, email and/or using a helpdesk management system. Escalate more involved problems to the appropriate Level 2 and Level 3 support teams. Utilize general troubleshooting techniques and knowledge bases provided to diagnose and resolve end user issues. Skills/ Technical Ability Knowledge and ability to configure, upgrade, support Windows clients (11) operating system software, Office M365 suite software applications, including Outlook and Outlook Web Access clients. Ability to use Remote Desktop Services such as TeamViewer. Proven ability to support and help train end users. Effective communication and interpersonal skills. Working knowledge of desktop business applications, such as Microsoft Office 201X. Working knowledge of TCP/IP networking. Working knowledge of firewalls and Virtual Private Networks and related security. Working knowledge of telecommunication equipment cellular phones, iPhone, and Android devices. Collaborate with Level 2 and 3 Support/Engineering group on server and network service-related issues as they arise. Maintain 15+ sites network infrastructure as well as related system security, integrity, and reliability. Perform other related duties as required.

EDUCATION

Associates degree or equivalent required in IT, Computer Science, or related field. (certifications are a plus) Minimum of 1 to 3 years' experience in PC support General hands-on knowledge of end user software applications, such as Microsoft Office 365 (Outlook, Word, Excel, and PowerPoint) Strong hands-on knowledge of Windows 11 Operating Systems Knowledge of Antivirus and IT Security programs Working knowledge of network technologies, relevant software, hardware, and other equipment.

EXPERIENCE

One to Three (3) years minimum technical experience in similar role. Excellent working knowledge of PC Laptop hardware builds. Excellent in-depth knowledge of Windows11, Office 365. Experience of desk side support. Good general networking skills.

LANGUAGE SKILLS

Excellent communication skills Working for

Optimus:

OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function. Excellent health & welfare benefit options Competitive Compensation Optimus is committed to providing equal employment opportunities to all applicants and employees as protected by applicable federal and/or state law.