IT Helpdesk Technician

IT Helpdesk Technician One Extra Consulting - 5.0 Vancouver, WA Job Details Part-time | Full-time | Contract $28 - $35 an hour 19 hours ago Qualifications Google Workspace Network hardware support Operating systems Wireless networking Phone communication Microsoft Exchange Firewall Computer hardware CompTIA Network+ Customer support ticket management WAN Telecommunication Customer support Network routing Escalation handling CompTIA A+ Client interaction via phone calls Full Job Description One Extra Consulting is looking for a remote IT professional based in the Vancouver, WA area. We are seeking an individual with great technical skills who enjoys working virtually in a professional manner, focusing on the client just as much as the task. Our firm specializes in providing top-tier IT and help desk support for our clients. This position is remote but will require you to work Mountain and Pacific time hours! Please note this is a 1099 position.

Pay:

$28.00 - $35.00 per hour (depending on experience).

Responsibilities:

Provide remote technical support via phone, email, etc. Diagnose and resolve hardware, software, OS, network, and application issues. Troubleshoot

WAN, LAN, WLAN

connectivity. Support Microsoft 365 and Google Workspace. Support Microsoft Exchange and Operating Systems. Document support interactions and resolutions. Follow IT support best practices. Escalate complex issues.

Requirements:

3-5 years of customer support experience. CompTIA A+ certification. Working knowledge of

WAN, LAN, WLAN

Experience supporting networks (routing, switching, wireless) Customer service (phone) experience Excellent troubleshooting and documentation skills Working knowledge of Microsoft 365, Exchange, and Microsoft Operating Systems Solid follow through and task, ticket, assignment ownership Pride in work quality Ability to multi-task Ability to learn quickly Excellent collaboration and communication skills Ability to ask questions or escalate when needed Working knowledge of Google Workspace. Multi-tasking skills. Working knowledge of telecom technologies and the OSI layer.

Preferred:

Microsoft Certifications highly preferred. Experience with firewalls (SonicWall, Meraki, FortiNet, Unifi). Experience with IP camera and VoIP systems. Experience with RMM and PSA systems. CompTIA Network+ Come join One Extra Consulting's technical team!

Pay:

$28.00 - $35.00 per hour

License/Certification:

CompTIA A+ certification (Required)

Location:

Vancouver, WA (Required)

Work Location:

Remote