IT Point of Sale Specialist (POS) - TOAST & NCR Aloha

Point of Sale Specialist Description Job Summary:

The primary focus of the position will be to maintain the TOAST and/or NCR Aloha Point of Sale (POS) database to ensure accurate and timely pricing adjustments, set up of promotional items, and maintenance of product information. This position is also responsible for testing all database changes and performing the distribution of the database changes to the unit locations. This position will also test software upgrades, patches and fixes and report the results of the testing. Additional responsibilities include responding to and resolving POS related problems reported by restaurants and to provide backup support to other members of the team as necessary.

Job Responsibilities:

Database Maintenance:

Gather, record and track all maintenance requests. Update the POS database as specified in the maintenance requests. Test POS database changes. Distribute changes to the restaurant.

POS Software Testing:

Perform QA testing of changes that effect the behavior of the POS system. Report software defects and configuration problems to the appropriate parties for resolution.

Help Desk Support:

Respond, resolve and record problem calls from the units related to changes to the POS database. Respond, resolve and record problem calls from the units related to software and hardware issues. Provide on call support after hours and weekends as required.

Requirements Knowledge/Skills:

Associates degree (A.A.) from a college or trade school; or two to three years‚ related experience and/or training; or equivalent combination of education and experience. To perform this job successfully, an individual should have working knowledge or experience with POS Software management. This includes the ability to install and set up new POS workstations, maintain the database and test database and software changes. Working knowledge of SQL and computer networking, and experience with Windows and Microsoft Office products (Word, Excel, etc.) is required. Experience with TOAST and/or the NCR Aloha Point of Sale systems is required. Candidate must have good communication skills, have the ability to adapt to changing schedules/situations and escalate problems when required. Have a strong preference for someone who is interested in learning and potentially taking on responsibilities outside the job description to assist the team. Normal office hours are required with some evening/weekend phone support.

Other Requirements:

Requires prolonged sitting. Occasional lifting up to 25 pounds. Requires normal range of hearing and vision. Manual dexterity sufficient to operate a computer keyboard, mouse and other computer components. Reasonable Accommodation available for those with need. We are an

Equal Opportunity Employer Pay:

$55,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Do you have experience supporting

TOAST POS

in an IT environment? Do you have experience supporting NCR Aloha POS in an IT environment? Please provide information regarding your IT education. What is your preferred compensation?

Work Location:

Hybrid remote in Pittsburgh, PA 15236