IT Service Desk Temp in Independence, Ohio at

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Other FlynnGroup Independence, Ohio, 44131, United States Posted on November 8, 2026 New job! Apply early to increase your chances of getting hired. Job Description IT Service Desk Temp This is a temporary position needed from December 7 through February 26. At Flynn Group, we believe in the power of collaboration and value in-person interactions. This is why our employees work from the office four days per week , leaving Fridays to work from home. This setup cultivates casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where innovation thrives, with office-based teams coming together four days a week to collaborate and thrive, together! Our Vision for this Role Our Level I Service Desk Team supports customers with IT-related problems, functioning as the first point of contact between users and the company. We resolve issues and address complaints and escalate complex matters to Level II Service Desk or the suitable departments as appropriate. Your primary duty within this role is to resolve issues for end users as quickly and efficiently as possible. What We Will Accomplish Together Responding to incidents (issues impacting IT services) and problems (one or more related incidents impacting IT services), all while providing excellent customer service. Providing accurate and timely logging of incidents and problems. Escalating to Level II Service Desk after thorough troubleshooting, information gathering, and effective use of the knowledge base. Working with Level II Service Desk to stay up to date on all hardware and software components and specifications across brands. Creating and update knowledge articles. Fulfilling hardware requests via device configuration and coordination with our Tech Depot. Retrieving requested surveillance videos and deliver to Risk department, as per defined procedure. What You Have If you have a Bachelor's degree, that is a plus, as well as 1-3 years experience in IT or related field. You should have great customer service, verbal and written communication skills required. If you have ITIL and/or HDI experience and certifications, it is a plus. You should have the ability to type 40 words per minute. You should have the ability to lift, carry, and place various equipment up to 50 pounds. Finally, you should bring an excellent sense of humor to the table we like to have FUN! The Flynn Group is an Equal Opportunity Employer Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Explore Related Opportunities Customer Service Representatives jobs near me in Ohio Jobs near me in Ohio Customer Service Representatives jobs Job Location Independence, Ohio, 44131, United States Frequently asked questions about this position Similar Jobs In Independence, Ohio Hot Job Call Center Rep Care Alliance Cleveland, Ohio Hot Job Lobby Attendant E V Bishoff Company Cleveland, Ohio Customer Service Manager Keltec Hudson, Ohio New Remote - Client Care Coordinator AO Garcia Agency Cleveland, Ohio Food Champion The Coles Group Garrettsville, Ohio See Job Details