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Job Description
Who We Are:
Proactive Health is a dynamic and innovative company dedicated to improving patient care for seniors through cutting-edge technology and compassionate service. By blending advanced biometric monitoring with the strength of personal connections, our goal is to empower seniors and their healthcare providers with the data, knowledge, and tools to take charge of their health, reducing readmissions to the hospital and enhancing their quality of life. The Role We're looking for an IT Support Specialist / Office Operations to help support our internal team, devices, accounts, software access, and day-to-day technical operations in or near Lehi, Utah. This is a great role for someone with solid IT experience who is reliable, detail-oriented, and ready to hit the ground running. You are organized, curious, and confident following and improving processes. You'll work closely with our current technical lead to fully take ownership of common IT tasks so our team can move faster and stay supported.
What You'll Do:
Troubleshoot employee hardware, software, login, email, and device issues Own onboarding and offboarding employees, including account setup, access changes, and device prep Manage and organize company devices, equipment, and basic inventory Support Google Workspace administration, including users, groups, shared drives, permissions, and basic security settings Manage device setup, password resets, MFA issues, and general access requests Handle MDM enrollment, policy enforcement, and device compliance monitoring Maintain internal documentation for IT processes, troubleshooting steps, and recurring tasks Triage incoming IT requests and escalate more complex issues when needed Support basic network, printer, Wi-Fi, and office technology troubleshooting Monitor recurring IT tasks and make sure nothing falls through the cracks Work on small technical projects as assigned Office operational tasks (furniture assembly, physical setup, general ops)
What You Need:
2+ years of experience with IT support, help desk work, computer troubleshooting, or technical customer support Experience working with Windows and Apple laptops, Chromebooks, Google Workspace, and common business software Security fundamentals: access controls, MFA enforcement, device compliance, security hygiene Hands-on MDM experience (Google Endpoint Management, Jamf, Kandji, Intune) Networking knowledge such as Wi-Fi, routers, IP addresses, subnetting, and troubleshooting connectivity issues Experience with ticketing systems, internal support queues, or IT inventory tracking (Notion, Jira, Airtable) Strong attention to detail and ability to follow step-by-step processes Good communication skills and a patient, helpful attitude Ability to document work clearly and keep tasks organized Willingness to ask questions instead of guessing Dependable, responsive, and able to work independently without a lot of hand-holding Nice to Have Interest in growing into a broader IT, systems, or technical operations role Experience with AV and conference room setup, including TV/display mounting, cable management, and video conferencing hardware Scripting or development experience
What We Offer:
Competitive hourly wage based on experience. Hybrid work schedule (work-from-home flexibility combined with in-office collaboration). Comprehensive health, dental, and vision insurance. Paid time off (PTO) and paid holidays.
