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O
ON.energy
IT Support
Career Insights for Technical Support Engineer / Analyst
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$59,502 / year median in the U.S.
+1% projected growth
Job Description
ON.energy is building the backbone of energy and AI infrastructure powering grid-safe data centers and mission-critical facilities. The company supplies and operates hyperscale power systems that solve the toughest resilience challenges, delivering custom solutions for AI data centers, mission-critical facilities, and front-of-the-meter assets. ON recently announced a 5GW partnership, with 3GW currently under construction across multiple hyperscale data center campuses. With patented technology and proprietary software, ON.energy develops projects worldwide that set new benchmarks for resilience. Role Summary We are looking for a candidate who is eager to learn and grow in the IT area, able to manage their time efficiently, with good judgment to decide between priorities, willingness and experience in following standards, guidelines and IT frameworks, and with experience in Windows OS and applications, to perform and be highly responsible in the role of IT Support at On.
Energy. Job Responsibilities Support and compliance with Corporate guidelines. Maintain and safeguard Corporate assets. Maintain and propose best practices in the IT area. Keep the Infrastructure and Systems used at On.
Energy in proper working condition. Attend to and resolve user requests. Manage, execute, and follow up on tasks through to completion and closure. Install, configure, and keep all Software up to date. Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.
Energy. Report to the Technology and Software Management teams. Required Experience IT professional with 2-5 years of experience in IT Support functions. Strong willingness to record and document tasks, events, and incidents. Experience in installation, configuration, and updating of Windows 10/11 Pro. Experience in Windows user administration. Experience in installation, configuration, and updating of applications on Windows. Experience with TPM 2.0 and BitLocker. Experience with administration, control, and remote support applications. Experience working remotely. Preferred Experience Experience in Risk Assessment. Experience with Linux. Experience in disk image creation/restoration. Experience with Agile Methodologies. For US-based roles - What you'll get: Competitive salary + annual performance-based bonus eligibility Medical, dental, and vision insurance 401(k) with company match Paid time off and company holidays For Mexico-based roles - What you'll get: Competitive salary + annual performance bonus eligibility Christmas Bonus (Aguinaldo): 30 days Major medical expenses and life insurance Paid time off and holidays (per local policy) For all roles: Professional development and growth opportunities Opportunity to grow with a mission-driven team shaping the future of clean energy
Energy. Job Responsibilities Support and compliance with Corporate guidelines. Maintain and safeguard Corporate assets. Maintain and propose best practices in the IT area. Keep the Infrastructure and Systems used at On.
Energy in proper working condition. Attend to and resolve user requests. Manage, execute, and follow up on tasks through to completion and closure. Install, configure, and keep all Software up to date. Maintain confidentiality and safeguard all personal data belonging to users and Corporate data belonging to On.
Energy. Report to the Technology and Software Management teams. Required Experience IT professional with 2-5 years of experience in IT Support functions. Strong willingness to record and document tasks, events, and incidents. Experience in installation, configuration, and updating of Windows 10/11 Pro. Experience in Windows user administration. Experience in installation, configuration, and updating of applications on Windows. Experience with TPM 2.0 and BitLocker. Experience with administration, control, and remote support applications. Experience working remotely. Preferred Experience Experience in Risk Assessment. Experience with Linux. Experience in disk image creation/restoration. Experience with Agile Methodologies. For US-based roles - What you'll get: Competitive salary + annual performance-based bonus eligibility Medical, dental, and vision insurance 401(k) with company match Paid time off and company holidays For Mexico-based roles - What you'll get: Competitive salary + annual performance bonus eligibility Christmas Bonus (Aguinaldo): 30 days Major medical expenses and life insurance Paid time off and holidays (per local policy) For all roles: Professional development and growth opportunities Opportunity to grow with a mission-driven team shaping the future of clean energy