IT Support Analyst

IT Support Analyst Brockman Site Development - 4.2 Sanford, FL Job Details Full-time 10 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Employee onboarding Spanish Network troubleshooting ITIL Certification Information Science GPO Phone communication Procedural guides Technical documentation 5 years Equipment installation Windows Administrative experience High school diploma or

GED ITIL

Computer hardware Decision making Hardware support Customer support ticket management IT Technical skills instruction Linux Phone etiquette Cabling Escalation handling Communication skills Entry level Active Directory management Mobile devices Information Technology Full Job Description

LOCAL APPLICANTS ONLY - ON SITE POSITION

We are looking for a IT Support Analyst who will help support the company's IT infrastructure and work on internal projects of varying sizes and complexity. Candidates will be reporting to the company's IT Manager and work closely with the rest of our team. This is an on site position for internal desktop support. The position requires a wide range of experience as it relates to a variety of issues ranging from networking and operating systems to mobile devices and security. Both technical and administrative tasks will be performed to ensure functionality and efficiency of our network, hardware and software. Candidate will be expected to lift up to 25 pounds, to occasionally install and set up desktops and other devices if our junior technicians are unavailable, as well as deploy basic cable runs or set up access points. Please note, anyone considered will be required to work out of our Sanford office Monday through Thursday from 8 AM to 5 PM and 8 AM to 4 PM on Friday .

RESPONSIBILITIES

Assist and orient new hires with initial usage of IT systems Train team members on IT processes and/or end-user software. Monitor Help Desk ticket queue and resolve tickets within SLA's Issues will be dealt with in a timely manner or escalated to the appropriate team locally or externally This position is responsible for managing, troubleshooting, and resolving all incoming tickets into the IT department Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner

WHY JOIN BROCKMAN

Brockman Site Development is a rapidly growing company which offers significant opportunities for advancement and experience. Our IT Department is less than 5 years old. This position offers the opportunity to solve a variety of technical problems using your personally honed troubleshooting skills. You'll be taught anything you don't yet know and encouraged to develop your own unique set of skills.

QUALIFICATIONS

Self-motivated with the ability to work in a fast-moving environment. Independent & confident making decisions Knowledge and experience with maintaining Windows Domains, GPO's and Active Directory management Experience helping to identify and resolve trouble spots within networks and documentation skills with focus on accurate time entry Excellent documentation skills Ability to create documentation such as, but not limited to: SOPs, How To's and Process Training Interest in a future position in management

REQUIREMENTS

High School Diploma or equivalent Telephone etiquette, good verbal and written communication. Relevant certifications (example: ITIL, Comp

TIA, MS-, AZ

series) and/or 5 years experience .

BONUS:

2-4 year degree in Computing and Information Sciences or Information Technologies field Managed Services Provider (MSP) work history Small and mid-sized business work history Bilingual in Spanish (preferably written and verbal) Any other IT Skill You think is applicable

LOCATION INFORMATION

The primary workplace will be our Sanford office. Because IT help is needed in person, working from home is generally limited to when sick or if assisting with an emergency remotely. Otherwise, please expect to come in to the office

AVAILABILITY & SCHEDULE

You must be Available 40 hours per week Schedule is Monday-Thursday from 8am to 5pm, Friday 8am to 4pm Flexibility to work overtime, including evenings, weekends or holiday if needed for repairs or maintenance (though not common).

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This job is for local applicants only. Do you live within Central Florida, preferably within 1 hour of the location? When is the soonest you could start? Please list all relevant certifications or degrees you have Do you have any experience working with Linux?

Experience:

IT Help Desk / MSP / IT Support /

IT:

5 years (Required)

Language:

Spanish (Preferred) Ability to

Relocate:

Sanford, FL 32771: Relocate before starting work (Required)

Work Location:

In person