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IT Support Analyst
Career Insights for Technical Support Engineer / Analyst
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Scorecard
Based on Georgia data
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What they do
A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
$54,047 / year median in Georgia
-2% projected decline
Job Description
Description Overview Our client is looking for a Systems & Support Analyst to join their IT team in Peachtree Corners. This is a hands-on support role supporting approximately 1,000+ end users across multiple branch locations. The ideal candidate will have a strong help desk/service desk background, excellent troubleshooting skills, and experience supporting Microsoft technologies in a fast-paced environment. This position is being added to restore a four-person service desk team and offers the opportunity to work in a collaborative, laid-back culture where team members enjoy what they do while delivering excellent customer support. Responsibilities
+ Provide Tier 1 and Tier 2 end-user support via phone, email, ticketing system, walk-ups, and remote support
+ Manage and resolve incidents, requests, and service tickets
+ Troubleshoot Windows 10/11 desktops, laptops, software, and peripheral issues
+ Support user account administration, including Active Directory provisioning, deprovisioning, password resets, and access management
+ Assist users with Microsoft 365, Outlook, OneDrive, SharePoint, Teams, and Zoom
+ Troubleshoot VPN, Adobe, email, printer, scanner, and card reader issues
+ Provide initial network troubleshooting for branch connectivity issues and coordinate with vendors or infrastructure teams as needed
+ Monitor remote locations utilizing Meraki networking solutions
+ Create and maintain technical documentation and knowledge base articles
+ Support onboarding and offboarding activities
+ Deliver outstanding customer service while adhering to IT support best practices
•Please note: This position is onsite Monday-Friday in Peachtree Corners, GA. Please don't apply to this posting if you're not already local to metro Atlanta and willing to work onsite Requirements Required Qualifications + 5+ years of experience in a Help Desk, Service Desk, Desktop Support, or Technical Support role
+ Strong experience supporting Windows 10/11 environments
+ Experience with Active Directory user administration
+ Experience supporting Microsoft 365 applications
+ Working knowledge of networking fundamentals
+ Experience with ticketing systems such as KACE, ServiceNow, Jira, AutoTask, or similar platforms
+ Strong troubleshooting and customer service skills
+ Valid driver's license and ability to travel locally as needed Preferred Qualifications
+ Experience with Meraki networking equipment
+ Experience supporting hybrid Teams and Zoom environments
+ Familiarity with ServiceNow migrations or implementations
+ Bachelor's degree in Computer Science, Information Systems, or a related field Work Environment & Schedule
+ First 4 weeks are fully onsite Monday-Friday for training
+ Hybrid schedule available after training
+ Team members typically work onsite 3 days per week and remotely 2 days per week
+ Scheduled shift will likely be 8:00 AM-5:00 PM or 8:30 AM-5:30 PM
+ Occasional local travel to branch offices throughout the metro Atlanta area
•Please note: This position is onsite Monday-Friday in Peachtree Corners, GA. Please don't apply to this posting if you're not already local to metro Atlanta and willing to work onsite Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .