IT Support and Help Desk

IT Support and Help Desk Location:

Orange, California Type:

Direct Hire Job #311616

Salary:

$58,000 IT Support Specialist / Help Desk

Pay:

$22-$28 per hour DOE Onsite position located in Orange, CA. A growing Orange County company is looking for an IT Support Specialist to join the team and work closely with the IT Manager. This is a great opportunity for someone with prior help desk experience or an entry-level candidate who is eager to learn, takes initiative, and enjoys solving problems.

Key Responsibilities:

Provide day-to-day technical support for employees across the company Troubleshoot issues with computers, laptops, printers, mobile devices, software, and network access Assist users in person, by phone, and remotely Set up new user accounts, reset passwords, and manage system access Document support requests and resolutions in the ticketing system Escalate more complex issues when needed and follow through to resolution Help with software installs, upgrades, and ongoing system maintenance Support multiple office locations and remote employees; occasional local travel may be needed

Key Requirements:

2+ years of previous IT support, help desk, or technical troubleshooting experience preferred CompTIA A+ or Network+ certification Experience with VMWare, Meraki or similar systems Experience working with IT helpdesk ticketing system Knowledge of Windows operating systems, Microsoft 365, Active Directory, Azure, LAN/WAN, VPN, and basic networking concepts Strong communication and customer service skills Organized, dependable, and able to manage multiple priorities