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IT Support Engineer
Job
Aspiritech
Remote
$52,281 Salary, Full-Time
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Job Description
IT Support Engineer Aspiritech Coral Gables, FL Job Details Full-time $22 - $26 an hour 4 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Spanish Customer communication Interpersonal skills English Incident Escalation Microsoft Office Remote access software Desktop administration Full Job Description IT Support Engineer We are looking for a customer service-oriented IT Support Engineer to join our growing team in Coral Gables, FL. This role is ideal for someone with prior IT support experience looking to continue growing within a fast-paced Managed Service Provider (MSP) environment. You will primarily work out of our Coral Gables office, with roughly 40% of your time spent visiting client sites across South Florida. New hires typically spend their first 3-6 months in-office building skills and familiarity before beginning client visits. The team works remotely from home only occasionally around 5-10% of the time often finishing a day remotely after an afternoon client visit. Our clients are primarily broker-dealers and wealth management firms. You will manage a daily ticket volume of approximately 15 issues, handling a mix of remote and onsite support requests. TL;
DR:
You'll be the go-to technical resource for our financial services clients troubleshooting issues, supporting deployments, and building the skills to grow into more senior technical roles. Key Responsibilities Day-to-Day Support- Respond to and resolve approximately 15 tickets daily across remote and onsite support channels.
- Troubleshoot technical issues independently and as part of a team, including workstations, printers, business software, and networking.
- Support deployments, configurations, and documentation for client environments.
- Deliver excellent customer service and communication to business clients in financial services. Client Engagement
- After an initial 3-6 month onboarding period, visit client offices across South Florida — approximately 40% of working time.
- Build trusted relationships with client contacts by providing reliable, professional support.
- Represent the team professionally in wealth management and broker-dealer environments. Technical Operations
- Support Windows operating systems, Microsoft 365, and Azure environments.
- Assist with basic networking and firewall troubleshooting.
- Use remote support tools and ticketing systems to document and track issues to resolution. Qualifications
- At least 2+ years of professional experience helping people with technology — whether in a formal IT role, retail tech support (e.g., Geek Squad), helpdesk, or similar hands-on capacity.
- Strong customer service and communication skills — written and verbal.
- Comfortable troubleshooting independently and escalating when appropriate.
- Fluent in English and Spanish.
- MSP experience is a plus.
- Certifications such as A+, Network+, Security+, or equivalent experience are a plus.