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IT Support/ Field Engineer
Job
Robert Half
Remote
Full-Time
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Job Description
Robert Half IT Support/ Field Engineer Parsippany, NJ Apply Description We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies.
Responsibilities:
- Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner.
- Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations.
- Assist end users with operating system issues, device configuration, software support, and general workplace technology needs.
- Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed.
- Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments.
- Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices.
- Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency. Requirements
- 3-5 years of experience in IT services, technical support, or IT consulting roles.
- Working knowledge of network administration and infrastructure support, including VMware, Citrix, and Microsoft technologies.
- Ability to troubleshoot PC hardware, server platforms, desktop operating systems, and network-related issues.
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Relevant industry certifications or equivalent technical credentials are preferred.
- Comfortable working in a hybrid schedule with both remote and onsite responsibilities.
- Strong English communication skills with the ability to support end users professionally and clearly.
- Must be authorized to work and be eligible to work in the U.