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IT Support/ Field Engineer
Job
Robert Half
Remote
Full-Time
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52
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Job Description
We are looking for an IT Support/ Field Engineer to provide hands-on technical support and infrastructure assistance for a hybrid environment in New Jersey. This contract-to-permanent opportunity is ideal for a detail-oriented individual who enjoys solving desktop, server, and network issues while supporting end users across both remote and onsite settings. The role combines day-to-day troubleshooting with broader systems support, including work with virtualized platforms and Microsoft-based technologies.
Responsibilities:
- Deliver technical support for desktops, servers, and network-connected systems by diagnosing issues and restoring service in a timely manner.
- Maintain and support core infrastructure technologies, including VMware, Citrix, and Microsoft environments, to promote stable operations.
- Assist end users with operating system issues, device configuration, software support, and general workplace technology needs.
- Respond to incidents in a hybrid work model, providing remote assistance as well as onsite support when needed.
- Monitor and troubleshoot connectivity, performance, and system reliability concerns across user and infrastructure environments.
- Contribute to security-focused IT operations by supporting data protection, file security, and general cybersecurity practices.
- Document technical problems, resolutions, and recurring trends to improve service quality and support efficiency.