IT Support Specialist

IT Support Specialist The Intersect Group - 3.7 Tempe, AZ Job Details Contract $23 - $25 an hour 1 day ago Qualifications Custom software application support Call center experience Software support Microsoft Dynamics 365 Remote technical support

Full Job Description Job Description:

seeking a customer-focused Technical Support Center (TSC) Contractor to provide remote technical support across the organization. This role is primarily focused on software and application support , including troubleshooting internally supported and custom business applications in a fast-paced, ticket-driven environment. The ideal candidate brings strong remote support experience , thrives in a call-center-style setting , and demonstrates excellent communication skills, problem-solving ability, and a positive team-oriented mindset.

Key Responsibilities:

Provide remote technical support to end users across various business units Troubleshoot and resolve issues related to software, custom applications, and Microsoft-based systems Manage and resolve 15-20 support tickets per day using a ticketing system (Halo or similar) Support users with Microsoft technologies , including Dynamics 365 and related tools Deliver high-quality customer service in a call-center-style support environment Document issues, resolutions, and processes accurately within the ticketing system Collaborate with internal teams to escalate and resolve complex technical issues Maintain adherence to SLAs and ensure timely issue resolution

Pay:

$23.00 - $25.00 per hour

Work Location:

Hybrid remote in Tempe, AZ 85281