IT Support Specialist

Description We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.

Responsibilities:

Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications. Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients. Support Windows Server environments, including Active Directory and Group Policy configurations. Monitor network performance and connectivity, addressing system alerts and optimizing functionality. Configure and deploy workstations and mobile devices, ensuring proper setup and operation. Assist in hardware installations, upgrades, and replacements to maintain client systems. Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing. Collaborate with senior technicians on escalated issues and participate in IT-related projects. Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions. Requirements Proficiency in troubleshooting and resolving technical issues across various devices and platforms. Practical experience with Windows desktop and server environments. Familiarity with Active Directory and Microsoft 365, including Exchange. Understanding of basic networking concepts and system connectivity. Strong written and verbal communication skills to interact effectively with clients and team members. Self-motivated with the ability to prioritize and manage multiple tasks in a fast-paced setting. Willingness to learn new technologies and adapt to evolving processes. Experience managing service desk tickets and documenting workflows. Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.