IT Support Specialist

We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.

Responsibilities:

• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.
• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.
• Support Windows Server environments, including Active Directory and Group Policy configurations.
• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.
• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.
• Assist in hardware installations, upgrades, and replacements to maintain client systems.
• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.
• Collaborate with senior technicians on escalated issues and participate in IT-related projects.
• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.