A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support Specialist Southern Pediatrics Brentwood, TN Job Details Full-time 17 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Qualifications Employee relationship building Full Job Description
OUR MISSION
Southern Pediatrics is a pioneering healthcare organization that is accelerating access to comprehensive care so all children have the opportunity to thrive. Southern Pediatrics sees a future where every child has access to the best possible care from birth—a future where health disparities are nonexistent, and every community, no matter how limited, has access to the highest standards of pediatric care. Founded in 2024 by veteran healthcare entrepreneurs Stephen Nash and Neil Herndon, Southern Pediatrics is committed to transforming pediatric healthcare, making quality care accessible and sustainable while nurturing a generation of children who grow up healthier, stronger, and empowered. Southern Pediatrics is focused on how best to deliver exceptional and integrated care centered around what is best for children and for those providers who care for them.
WHAT YOU'LL DO
As an IT Support Specialist at Southern Pediatrics, you will be the face of IT for our employees across our growing pediatric clinic network. More than simply resolving technical issues, you'll create positive experiences by delivering exceptional customer service while ensuring our providers and staff have the technology they need to deliver outstanding patient care. Working closely with the Director of IT and Systems Engineer, you'll play an important role in building Southern Pediatrics' internal IT department as we transition technology services from outsourced providers to a modern, scalable in-house operation. This is an opportunity to help shape how IT operates—from documenting processes and improving workflows to helping build a best-in-class IT department. Success in this role is measured not only by the technical issues you resolve, but by the relationships you build, the trust you earn, and the positive experiences you create for our employees every day. After 6 months, you have: Become a trusted and approachable IT resource for clinic staff and internal stakeholders. Built strong relationships with employees through responsive, friendly, and dependable support. Successfully resolved a wide variety of hardware, software, and Microsoft 365 support requests. Deployed and configured Windows and macOS devices using Microsoft Intune and Autopilot. Developed familiarity with Southern Pediatrics' clinical applications, workflows, and support processes. Begun documenting support procedures and identifying opportunities to improve the employee technology experience. After 12 months, you have: Become the primary support technician for multiple clinic locations. Independently managed employee onboarding, offboarding, and workstation deployments. Assisted with clinic technology upgrades, office moves, and new clinic implementations. Maintained accurate device inventory and IT documentation. Identified recurring support issues and helped improve processes to reduce future problems. Built trusted relationships with clinic leaders by consistently delivering exceptional service. After 18 months, you have: Become a go-to resource for end-user support across the organization. Taken ownership of endpoint lifecycle management and hardware deployments. Helped develop documentation, knowledge base articles, and operational procedures that improve consistency and efficiency. Assisted in mentoring new IT team members on support standards and customer service expectations. Played an active role in helping Southern Pediatrics scale its internal IT organization.
WHAT LEADS TO SUCCESS
Technical Foundation. You have 2+ years of experience supporting end users in a business environment. Experience in several of these areas is preferred: Windows 11 administration macOS administration Microsoft 365 (Outlook, Teams, OneDrive, Office) Microsoft Entra ID Microsoft Intune Remote Monitoring and Management (RMM) platforms Computer imaging and deployment Hardware and software troubleshooting Printer and peripheral support Mobile device support Business VoIP phone systems (RingCentral, Avaya, or similar) Basic networking fundamentals (Wi-Fi, DNS, DHCP, VPN) Ticketing systems and documentation Bonus experience includes: Healthcare applications and HIPAA compliance requirements Apple Business Manager Windows Autopilot IT inventory and asset management New office or clinic technology deployments Customer Focused. You enjoy helping people and take pride in delivering exceptional support. You approach every interaction with empathy, professionalism, and a positive attitude. Builder's Mindset. You're excited to help build something from the ground up. You look for opportunities to improve processes, document procedures, and create a better IT experience for everyone. Ownership. You take initiative, follow through on commitments, and see problems through to resolution. You take pride in producing quality work. Curious Learner. You enjoy learning new technologies, asking questions, and continuously expanding your technical knowledge and skills. Team Player. You collaborate effectively with colleagues, vendors, and clinic staff while contributing to a positive, solutions-focused team environment. Comfortable with Travel. You're comfortable traveling to clinic locations to provide hands-on support, deploy technology, and assist with IT initiatives.
REPORTING STRUCTURE
Reports to:
Director of IT Location:
Nashville, TN (Hybrid)
Travel:
Regular travel throughout Middle Tennessee clinic locations with flexibility to work remotely when on-site support isn't required.
Benefits:
401(k) Dental insurance Health insurance Health savings account Paid time off Parental leave Vision insurance
