IT Support Specialist

IT Support Specialist Redixtechnologies LLC San Diego, CA Job Details Permanent | Full-time $4,700 - $6,400 a month 1 hour ago Benefits Work from home stipend Internet reimbursement Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Desktop computer repair Enterprise software Hardware maintenance Windows Cloud service support Desktop (troubleshooting support) Networking equipment (troubleshooting support) macOS administration macOS Network infrastructure management Full Job Description Are you the go-to person who can translate "tech-speak" into solutions that everyone understands? At Redixtechnologies LLC, we believe that exceptional IT support is the foundation of innovation. We are looking for an IT Support Specialist who is as passionate about helping people as they are about troubleshooting systems. If you want a role where your technical expertise is respected, your growth is a priority, and your day-to-day work directly enables the success of a cutting-edge team, you have found your next home. About the Company Redixtechnologies LLC is a premier technology solutions provider based in the USA. We specialize in delivering high-performance infrastructure, cybersecurity, and cloud services to a diverse portfolio of clients. Our mission is to simplify the complex digital world through reliable engineering and human-centric support. We operate with an agile mindset, staying ahead of industry trends to ensure our partners—and our employees—always have the best tools at their fingertips. Why Work With Us?

True Flexibility:

We value results over clock-watching. Benefit from a remote-first culture with hybrid options that allow you to design a workspace that works for you. Investment in

Your Future:

The tech world never stops moving, and neither should you. We provide a dedicated annual budget for professional certifications (CompTIA, Azure, AWS) and technical workshops.

Premium Benefits:

Competitive monthly salary, 401(k) with company match, comprehensive health, dental, and vision insurance, and four weeks of paid time off (PTO).

High-End Tech Stack:

We provide all the latest hardware and software you need to succeed, plus a monthly home-office stipend for internet and ergonomic upgrades.

A Supportive Community:

Work with a diverse team of experts who prioritize knowledge-sharing, transparency, and a healthy work-life balance. Key Responsibilities Provide high-level technical assistance for hardware, software, and network issues via remote and on-site channels. Manage the full lifecycle of IT service tickets, ensuring timely resolution and clear communication with users. Oversee the deployment, imaging, and configuration of company workstations (Windows and macOS) and mobile devices. Administer user identities and permissions within Microsoft 365, Google Workspace, and Active Directory. Troubleshoot and maintain network connectivity, including VPNs, firewalls, and office Wi-Fi infrastructure. Support cybersecurity initiatives by managing endpoint protection and facilitating multi-factor authentication (MFA) rollouts. Develop and maintain a comprehensive internal knowledge base and user "self-help" documentation.

Searched Skills and Requirements System Troubleshooting:

Expert-level ability to diagnose and repair issues within Windows 10/11, macOS, and standard office hardware.

Cloud Administration:

Hands-on experience managing enterprise environments like Microsoft 365 or Google Workspace.

Networking Knowledge:

A solid understanding of DNS, DHCP, TCP/IP, and basic network security protocols.

Interpersonal Communication:

The ability to explain complex technical concepts to non-technical team members with patience and clarity.

Proactive Problem-Solving:

A mindset focused on identifying recurring issues and implementing permanent fixes rather than temporary workarounds.

Experience:

2-4 years in a help desk, technical support, or desktop engineering role.

Education:

Bachelor's degree in Information Technology or a related field; CompTIA A+, Network+, or Security+ certifications are highly preferred. Ready to become the technical backbone of Redixtechnologies LLC? We have made our application process simple and direct because we value your time and expertise. Submit your resume today and tell us about a technical challenge that tested your skills. Our hiring team reviews submissions daily and will contact qualified candidates for a virtual screening within 48 hours. Join Redixtechnologies LLC and help us power the future of technology. .

Pay:

$4,700.00 - $6,400.00 per month

Work Location:

In person