IT Support Specialist

Position Overview:

The Desktop Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.

Key Responsibilities:

Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary Perform on-site and remote break-fix services, including diagnosing and repairing hardware failures, peripheral issues, and component replacements for desktops, laptops, and printers. Resolve escalated hardware, software, and operating system issues (Windows/macOS) for local and remote users Perform installation, configuration, and proactive maintenance of desktops, laptops, printers, and mobile devices. Maintain accurate inventory records and update knowledge base articles and troubleshooting procedures.