IT Support Specialist

IT Support Specialist 633 NW 8th Avenue, Gainesville, FL 32601 Hybrid work From $20 an hour - Part-time From $20 an hour - Part-time Company Overview Neighborhood Housing & Development Corporation (NHDC) is a nonprofit organization dedicated to addressing housing instability, poverty, and economic barriers. Through the

NHDC CARES

Program and related initiatives, NHDC provides housing stabilization services, financial assistance, community partnerships, and supportive services to individuals and families in need. Position Summary The IT Support Specialist provides day-to-day technical assistance across the organization. This role supports staff with troubleshooting, system access, and maintenance of digital tools, helping ensure smooth operation of email, collaboration platforms, and basic hardware/software systems in a nonprofit environment. Essential Functions Provide basic technical support, including email setup, password resets, and login troubleshooting Support Microsoft Teams, Outlook, and other Office applications Assist with SharePoint and internal file management systems Troubleshoot basic software and hardware issues Support website updates and routine maintenance tasks Document common IT issues and maintain internal support guides Assist with organizing and improving IT systems and processes Research and recommend tools or solutions to improve efficiency Required Qualifications High school diploma or equivalent Basic knowledge of computer systems, software, and common operating systems Familiarity with Microsoft Office Suite (Outlook, Word, Excel, Teams) Strong problem-solving skills and attention to detail Good verbal and written communication skills Ability to work independently and manage time effectively in a remote environment Preferred Qualifications Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or currently pursuing) Prior experience in IT support, help desk, or technical troubleshooting (work, school, or volunteer) Familiarity with Microsoft 365, SharePoint, and cloud-based tools Basic understanding of networking concepts (Wi-Fi, VPNs, connectivity issues) Experience with website platforms (e.g., WordPress or similar) Relevant certifications (e.g., CompTIA A+, Google IT Support Certificate) Work Environment Remote with occasional collaboration EEO Statement NHDC is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.

Pay:

From $20.00 per hour

Benefits:

Flexible schedule Application Question(s): This role will be on average 10 hours/week at $20/hr. Does this align with your expectations? (Yes/No) Are you available for occasional on-site support if needed? (Yes/No)

Work Location:

Hybrid remote in Gainesville, FL 32601