IT Support Specialist (OOJ - 49456) NPAworldwide Recruitment Network update Last updated: Oct/26/2026

Job Description Please no 3rd parties or C2C.

Must be a US Permanent Resident or Citizen.

We are unable to sponsor currently.

Job Title:

IT Support Specialist

Location:

Syracuse, NY (On-site)

Job Type:

Full-time, direct hire

Salary Range:

$25/hr - $27.50/hr depending on experience About the

Role:

We are seeking an IT Support Specialist to provide technical support for end-user hardware and software across various business units. Operating under general supervision, the successful candidate will apply their professional expertise and sound judgment to ensure timely and effective resolution of technical issues. This is a hands-on, in-person role based in the East Syracuse, NY area and does not offer remote work flexibility.

Key Responsibilities:

Respond promptly to support tickets and user inquiries via the internal helpdesk system Manage procurement, configuration, maintenance, and repair of end-user devices including: Desktop and laptop computers, tablets, and peripherals POS (Point of Sale) systems Mobile handheld devices, printers, phones, and hotspot units Maintain equipment inventory and ensure timely delivery for technology requests Support deployment and maintenance of enterprise applications Configure and troubleshoot VPNs, virtual phone systems, and remote work technologies Ensure compliance with IT standards around: Asset management Encryption protocols Malware prevention Multi-factor authentication System/software patching Analyze system data to verify adherence to organizational standards Create and maintain documentation for IT processes and configurations Use scripting tools to deploy updates and configurations across systems Participate in an on-call rotation for after-hours technical support Complete all required training and certifications Perform additional duties as assigned

Qualifications:

Qualifications:

Education:

Associate's degree or higher in a technology-related field

Experience:

Minimum of 2 years of experience supporting computer systems and related technologies

Technical Skills:

Proficiency with Windows-based systems, networking, VPNs, mobile device support, and enterprise software Experience with system scripting and configuration tools

Certifications:

Relevant IT certifications are a plus (CompTIA, Microsoft, etc.)

Soft Skills:

Strong problem-solving and troubleshooting abilities Excellent verbal and written communication skills Organized and detail-oriented Ability to work independently and collaboratively

Other Requirements:

Must pass a drug screening Subject to ongoing background and compliance checks Valid driver's license required Why is This a

Great Opportunity :

Why Join Us?

Join a supportive and growing IT team where your contributions directly impact operations across multiple business units. Enjoy a collaborative culture, opportunities for skill development, and the stability of a full-time, direct hire position. ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visa sponsorship provided:

No

Location:

Syracuse, NY, New York, USA

Remote Status:

No Remote

Pay Type:

Hourly

Occupational Categories:

Information Technology/ Computing/ Cyber/ Software

Industry(ies):

Healthcare / Medical,Information Technology