SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

recruits : Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 110 000 collaborateurs pour un chiffre d'affaires de 31,3 milliards d'euros en 2025, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés. Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2025 » du magazine TIME. Safran Electronics & Defense est une entreprise internationale de plus de 19 000 collaboratrices et collaborateurs, qui mobilisent expertises et esprit de corps pour concevoir des solutions de haute technologie dans les domaines de l'aéronautique, de la défense et du spatial. En combinant intelligence humaine et technologique, l'entreprise développe des produits et services pour les acteurs du monde civil et militaires, sur terre, en mer, dans le ciel et dans l'espace. Parce que nous sommes persuadés que chaque talent compte, nous valorisons et encourageons les candidatures de personnes en situation de handicap pour nos opportunités d'emploi. Mission description The IT Support Specialist serves as the primary on-site point of contact for day-to-day technology support at Safran's Rockford actuation engineering and laboratory location. This hands-on role provides responsive first

• and second-level support for employees, engineering workstations, office systems, and laboratory-connected IT equipment to minimize downtime and enable safe, reliable business execution.

The specialist coordinates with Safran's regional and corporate IT teams, cybersecurity specialists, third-party providers, and legacy-system stakeholders to resolve issues, maintain accurate hardware inventories, and support the transition to Safran-standard IT systems and infrastructure. Essential Job Functions

• End-User Support and Service Delivery
• -Provide timely on-site and remote support for Windows laptops, desktops, monitors, docking stations, mobile devices, printers, conferencing equipment, Microsoft 365, and approved business applications.
• Diagnose and resolve hardware, software, peripheral, identity/access, and basic wired/wireless connectivity issues; escalate appropriately to Safran IT service owners or specialist support teams.
• Prepare, deploy, refresh, and recover user equipment; support onboarding, offboarding, password and access requests using approved processes and authorization levels.
• Log, prioritize, follow through, and document support requests in approved ticketing tools; communicate resolution status clearly and identify recurring issues for improvement.
• Provide practical employee guidance on technology use, security expectations, and self-service procedures. Engineering and Laboratory IT Support
• -Support IT connectivity and endpoint requirements for engineering labs, development and qualification test areas, and associated test equipment, in coordination with Engineering, Facilities, and central IT.
• Troubleshoot approved engineering software, CAD-related workstation needs, data access, shared resources, and equipment interfaces within the specialist's access and technical authority.
• Coordinate installation, updates, licensing, and validation of specialized engineering or test applications with application owners and vendors; avoid unapproved changes to controlled test configurations.
• Help maintain reliable meeting-room, engineering collaboration, and audio/visual systems supporting cross-site technical teams. Asset Management, Infrastructure and Site Projects
• -Maintain an accurate employee-by-employee inventory of IT assets, including device assignment, configuration, condition, and replacement requirements.
• Map legacy Collins hardware and peripherals to approved Safran equivalents; support equipment standardization, purchasing inputs, staging, deployment, and return/disposition in cooperation with Procurement and IT.
• Provide local "remote hands" support for approved network, server, telephony, access-point, cabling, and endpoint changes directed by Safran infrastructure teams.

SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

is looking for : Education and Experience

• Associate degree in Information Technology, Computer Science, or a related discipline, or equivalent demonstrated hands-on experience.
• Approximately 3-5 years of end-user / desktop support experience preferred, including troubleshooting issues beyond routine first-level requests.
• Experience supporting engineering laboratories, aerospace, manufacturing, or another security-conscious technical environment preferred.
• CompTIA A+, Network+, Microsoft certifications, or comparable credentials are beneficial but not required. Technical Knowledge and Abilities
• Strong understanding of Windows systems, Microsoft 365, device imaging/provisioning, enterprise endpoint management, hardware diagnostics, and common network fundamentals.
• Working familiarity with identity and access concepts (such as Active Directory / Entra ID), ticketing tools, software deployment, and IT asset management.
• Ability to troubleshoot technical problems methodically, document evidence and resolution steps, and recognize when specialist or cybersecurity escalation is required.
• Comfort supporting technical users, engineering peripherals, and software that may require vendor or application-owner coordination. Personal and Collaboration Skills
• Strong customer-service orientation, responsiveness, confidentiality, and clear written and verbal communication.
• Ability to work independently as the principal on-site support resource while collaborating with remotely located IT teams and internal stakeholders.
• Organized approach to competing priorities, project support, documentation, and proactive follow-up. Travel Specificity
• Primarily an on-site position in Rockford, Illinois. Occasional travel to other Safran locations or approved service providers may be required, anticipated at up to 10% depending on business needs. Physical Demands
• Regular computer use and movement between office and laboratory spaces; occasional handling, positioning, or lifting of IT equipment up to 50 pounds, with reasonable accommodation as applicable. Ability to observe, troubleshoot, and communicate technical information in person or remotely. Work Environment
• Work is primarily performed in office, engineering and test-laboratory areas.

Some tasks may involve equipment noise, restricted-access spaces, cables or workstations near test assets. Follow applicable PPE, electrical safety, cybersecurity and site-access procedures. Experience within aerospace or manufacturing industry a plus but not required.

Summary :

References :

2026190895 Rockford

• USA•Illinois Permanent contract 5 to 10 years I apply Other offers from

SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Principal Specialist, Procurement (H/F)

SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Permanent contract Rockford

• Illinois il y a 9 jours Préparateur Méthodes Support Atelier F/H L
• DIVISION

SUPPORT & SERVICES

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F/H SAFRAN ELECTRONICS & DEFENSE S.A.S FRANCE

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SAFRAN AIRCRAFT ENGINES SERVICES AMERICAS

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