A Technical Support Engineer or Analyst provides technical support as a part of an organization's information technology department, or assists customers with technical issues related to computer or technology products. Helps to maintain company computer and phone networks and troubleshoot problems Helps clients diagnose and solve computer or technology system problems.
IT Support Specialist - Travel Remote-Based | Approximately 75%
Travel Salary:
$70,000-$80,000 + Bonus + Employee Ownership Are you an experienced IT professional who enjoys solving technical problems, working directly with users, and traveling to different locations? We are seeking an IT Support Specialist to join a growing Information Technology team. This position is remote-based with approximately 75% travel to branch offices, customer sites, and project locations. The ideal candidate will have 3-5 years of IT support experience , including Tier 2 troubleshooting of hardware, software, networking, and infrastructure-related issues.
RESPONSIBILITIES
Provide Tier 2 technical support across multiple locations Troubleshoot hardware, software, operating systems, networking, and infrastructure issues Travel approximately 75% to offices, project sites, and other business locations Resolve escalated Tier 1 support requests Diagnose complex technical problems and perform root cause analysis Install, configure, deploy, and maintain IT hardware and systems Support remote offices and multi-site operations Prioritize support requests based on urgency and business impact Coordinate with internal teams, vendors, and end users Maintain accurate technical documentation Track travel expenses, mileage, receipts, and related reporting Deliver exceptional customer service both remotely and onsite Assist with IT projects, deployments, and implementations
QUALIFICATIONS 3-5
years of IT support or related technical experience Tier 2 troubleshooting experience strongly preferred Strong understanding of operating systems, computer hardware, and networking concepts Experience troubleshooting hardware, software, and connectivity issues Ability to diagnose and resolve technical problems independently Experience supporting multiple locations or remote offices preferred Strong communication and customer service skills Excellent organizational and time-management abilities Ability to work independently while collaborating with a broader IT team Valid driver's license Ability to travel by air and ground transportation Willingness to travel approximately 75% , including overnight travel Bachelor's degree in Information Technology, Computer Science, or a related discipline preferred. Equivalent professional experience will also be considered. Certifications including CompTIA A+, CompTIA Network+, Microsoft certifications, or similar credentials are a plus.
COMPENSATION & BENEFITS
$70,000-$80,000 base salary Employee Stock Ownership Program (ESOP) Discretionary Annual Bonus Health Insurance Dental Insurance Vision Insurance 401(k) with Discretionary Company Contributions Paid Vacation & Sick Time Paid Company Holidays Paid Parental Leave Tuition Reimbursement Employee Assistance Program Gym Reimbursement
ABOUT THE COMPANY
Our client is a growing business support services organization serving companies throughout the Architecture, Engineering, and Construction (A/E/C) industry. The organization provides services across business development, estimating, safety, accounting, human resources, information technology, marketing, and training. As an employee-owned organization , the company promotes an ownership mindset and collaborative culture focused on supporting its clients and operations. If you're an experienced IT support professional who enjoys troubleshooting, working with people, and traveling to different locations, we'd like to hear from you. Apply today for confidential consideration. Send resume to jen.thiel@gogpac.com
