Job Overview We are seeking a dynamic and proactive IT Support Technician to join our technology team. In this role, you will be the frontline problem solver, providing essential technical support to ensure our clients' IT infrastructure runs smoothly and efficiently. Your expertise will help maintain optimal computer and network performance, troubleshoot hardware and software issues, and deliver exceptional customer service to users across multiple organizations. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations. Duties Provide technical support for hardware, software, and network issues across various operating systems, including Windows and Mac OS. Install and/or replace client onsite equipment. Troubleshoot and resolve problems related to computer hardware, peripherals, mobile devices, and IT equipment. Manage help desk tickets efficiently using help desk systems, ensuring timely resolution of user requests. Support network troubleshooting activities involving NAS, DNS, LAN, WAN, VPNs, firewalls, and Active Directory management. Assist with computer management tasks such as software installations, updates, configurations, and operating system support. Maintain and support IT infrastructure components including routers, switches, GPO (Group Policy Objects), and other networking equipment. Collaborate with team members to analyze issues quickly and implement effective solutions while maintaining excellent customer service standards. Qualifications Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts such as TCP/IP, DNS, LAN, VPNs, and firewalls. Proficiency in troubleshooting hardware and software issues on Windows and Mac operating systems. Familiarity with Active Directory management, GPO configuration, and user account administration. Knowledge of help desk systems for customer support ticket management and issue tracking. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform equipment troubleshooting and maintenance on desktops, laptops, mobile devices, and other peripherals. Analysis skills to diagnose complex technical problems quickly and accurately while maintaining a customer-focused approach. Join us as an IT Support Technician to be a vital part of our innovative team! Your technical expertise will empower users by resolving issues swiftly while enhancing our overall IT environment—driving productivity forward with energy and enthusiasm!

Pay:

From $21.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

Hybrid remote in Savannah, GA 31419