IT Support Technician

IT Support Technician Somnia, Inc. - 3.4 Harrison, NY Job Details Full-time $60,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Asset management Revenue cycle management Computer science Network hardware support Bachelor's degree in information technology Computer Science Associate's degree in computer science IT asset management Software deployment Maintaining patient confidentiality Medical office experience Laptop (troubleshooting support) Equipment installation HIPAA Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation System maintenance Digitization Medical records Associate's degree in information technology Computer hardware Task prioritization CompTIA Network+ macOS IT Equipment maintenance Equipment inventory management Associate's degree Bachelor's degree in computer science Healthcare compliance CompTIA A+ Fixed asset management Mobile devices

Information Technology Full Job Description Overview:

POSITION DESCRIPTION

We are seeking a dependable and technically skilled IT Support Technician to join our growing team at a leading healthcare anesthesia management company. In this hands-on role, you will be responsible for the day-to-day support, maintenance, and deployment of end-user computing equipment and technology infrastructure across our headquarters. You will play a critical role in enabling our clinical and administrative staff to operate efficiently and securely in a fast-paced, compliance-sensitive environment.

DETAILS:

Salary:

$60,000 - $65,000/year, commensurate with experience.

Benefits:

Medical, dental, vision, basic life, 401(k) with matching.

Department:

Information Technology.

Reports To:

Director of Information Technology.

FLSA Classification:

Non-Exempt.

Format & Schedule:

Hybrid. On-site approx. 3 days/week, typically Mon. - Wed., but can vary. Support Tech must participate in an on-call rotation from 6 - 8pm once per month.

Location:

Somnia Corporate

HQ - 450

Mamaroneck Ave, Harrison, NY 10528.

Responsibilities:

RESPONSIBILITIES

I. Hardware & Software Support Test, configure, and prepare computer equipment for deployment to end users. Troubleshoot and fix hardware and software problems on laptops, desktops, tablets, monitors, phones, and networking devices. Perform hardware repairs and upgrades on Windows and Mac-compatible devices. Install, update, and maintain operating systems and standard software applications. Perform OS imaging and system provisioning for new and replacement devices. Conduct hardware backups and data recovery operations for archiving purposes. II. Peripheral & Device Management Install, configure, and troubleshoot printers, scanners, and related peripheral devices for headquarters users. Provide ongoing support for phone systems and networking equipment. III. IT Inventory Management Maintain accurate and up-to-date records of all IT hardware assets using the A-Track inventory management system. Document hardware distribution, assignments, and lifecycle status for all IT equipment. IV. Administrative & Departmental Support Perform medical records scanning in support of the Revenue Cycle Management (RCM) team. Assist with document scanning and digitization needs for various internal departments. Support the office manager with the setup and configuration of office equipment. Assist with additional departmental tasks and projects as assigned.

Qualifications:

SKILLS/QUALIFICATIONS

Proficiency with Windows and macOS operating systems, including installation and imaging required . Practical knowledge of computer hardware components with the ability to perform repairs and upgrades required . Experience configuring and supporting networking equipment, phones, and peripheral devices required . Strong attention to detail and the ability to maintain accurate asset inventory records required . Ability to manage multiple tasks and prioritize effectively in a fast-paced environment required . Familiarity with HIPAA compliance requirements and the handling of protected health information (PHI) preferred.

EDUCATION/EXPERIENCE

Hands-on experience in an IT support or help desk role with direct exposure to hardware and software troubleshooting required . Experience working in a healthcare or medical office environment preferred. Experience with asset management or IT ticketing systems preferred. Associate's or Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience) preferred. CompTIA A+, Network+, or similar IT certification a plus.