Brooksource Apply Now IT Support Technician Plainfield, IN, US

• Posted 3 hours ago
• Updated 3 hours ago Contract W2 Contract Independent 2 Months No Travel Required On-site $23
• $25/yr Brooksource Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills computer skills IT support communication computer skills IT support communication Summary IT Support Technician Holiday/Peak Seasonal Support October 26 th
• December 20 th , 2026 40+ hours/week Brooksource is seeking IT Support Technicians to join our Fortune 500 client for the upcoming Holiday season.

If you are looking to gain valuable skills to grow your career in technology, this team is a great fit. In this role you will work within a collaborative environment to diagnose, troubleshoot and resolve system and network issues that make a big impact.

Responsibilities:

Incident Resolution

• Resolve first level service calls in a timely, accurate, and professional manner.
• Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
• Respond to identified performance issues.
• Follow established operational processes and procedures and uses the Enterprise tools available.
• Evaluate documents, prioritize, and resolve support calls.
• Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
• Logs and tracks issues using an automated Service Management System.
• Interact and collaborate with various corporate departments and store personnel. System Support
• Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
• Create and Monitor vendor service calls.
• Develop an understanding and knowledge of the operating environments, policies, and procedures.
• Perform routine and regular preventative maintenance.
• Provide support in development and maintenance of operational procedures.
• Accept, sets up, and test new hardware, peripherals, and software.
• Adhere to procedural and security standards.
• Administer asset inventory management. Devices Used in Client Environment
• Windows PC's and Laptops
• Windows Tablets
• Touchscreen monitors
• Zebra TC8000's and WT6000's w/RS5000 ring scanners
• HP printers
• Zebra & Datamax label printers
• In-building network hardware & AP's (Cisco)
• Bluetooth and tethered hand scanners
• Chromebox thin clients
• Android tablets

Minimum Requirements:

• Position requires the ability to move through a distribution center covering several acres to transport materials, perform equipment inspections, solve technical problems.
• Role requires lifting of up to 50 lbs. in order to install and unpack equipment.
• 1-year IT troubleshooting experience (or equivalent educational coursework/certification programs)
• Excellent problem-solving skills
• Basic technical understanding of the various hardware, software and networking systems being supported.
• Ability to work as part of a team as well as independently
• Excellent communication and organization skills.

About Eight Eleven Group Eight Eleven Group provides equal employment opportunities (EEO)to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Disclaimer:

Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO Statement:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

10110651

Position Id:

9076527 Posted 3 hours ago Company Info About Brooksource Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry. We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don't have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning:

Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner

• Cloud Platform Gold Microsoft Partner
• Data Analytics Silver Microsoft Partner
• Data Platform Silver Microsoft Partner
• Security Silver Microsoft Partner
• Application Development Silver Microsoft Partner
• Data Center AWS Partner Salesforce Partner Salesforce
• Authorized Training Provider Salesforce Talent Alliance Employer Tableau Services Partner Snowflake Partner Google Cloud Platform (GCP) Services Partner Awards (Extended): Best Places to Work 2022, Charlotte Business Journal , 2022 Best Places to Work in Jacksonville, Jacksonville Business Journal , 2021 Best Places to Work in Jacksonville, Jacksonville Business Journal , 2020 Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal , 2019 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce , 2019 Top Workplaces, Indy Star , 2019 Best Places to Work in Jacksonville, Jacksonville Business Journal , 2019 Best & Brightest Companies to Work For in the Nation, Best & Brightest , 2018 Top Work Places, Indy Star , 2018 Best Places to Work, Jacksonville Business Journal , 2018 Best Places to Work, Charlotte Business Journal , 2018 Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce , 2018 Milwaukee's 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work , 2018 Best Places to Work, Best Places to Work in Kentucky , 2017 Best Places to Work, Best Places to Work in Kentucky , 2016 Best Places to Work, Jacksonville Business Journal , 2016 Top Workplaces, The Indianapolis Star , 2016 Top Workplaces, Indianapolis Star , 2015 Best Places to Work, Charlotte Business Journal , 2015 Best Places to Work Atlanta, Atlanta Business Chronicle , 2014 Go to company profile Create job alert Never miss an opportunity!

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