Job Summary:

This position is responsible for being the primary contact for support of all IT related systems & issues.

Key Roles :

Manage and resolve IT tickets in a timely and accurate manner with proper documentation. Configure & setup laptops/desktops. Manage and maintain the security of IT servers, systems, and services. User education and training.

Essential Duties:

Primary support for troubleshooting and maintenance of all software, computers, and printers. Support, troubleshoot and maintain internal LAN and wireless network technologies. Perform hardware upgrades, and resource optimization as required. Manage Active Directory, Windows Workstations & Windows Servers. Maintain and manage security of our dealer management software (Karmak Fusion). Oversee phone system and cell phones. Office 365 Administration and Support. Assist with creation and modification of reports within the Karmak FRW reporting tool. Assist with documentation of policies and procedures. Provide individual instruction and training to users on new or updated technologies. Maintain a clean and organized work area.

Required Skills/Abilities:

Detail oriented and highly organized. Ability to prioritize IT tickets and plan daily activities accordingly. Ability to adjust and adapt to changing priorities. Excellent customer service skills. Ability to articulate complex IT concepts in easy-to-understand terms. The work performed is to be in a professional manner in accordance with or exceeding company standards. Solid Troubleshooting skills and ability to stay calm under pressure. Maintain a professional appearance and attitude toward customers and fellow employees.

Education and Experience:

2-year degree in computer science, information technology and/or 2-3 years related experience Prior working experience with Karmak Fusion and/or Karmak FRW software a plus Experience with Office 365, Active Directory and Windows desktops a must. Experience troubleshooting wired and wireless network issues. Additional certifications including ITIL, CompTIA, A+ and/or Network+ are a plus. Experience with ManageEngine Endpoint Central and Freshservice or other IT support software a plus.

Physical Environments:

This is an on-site position with occasional remote work. Primarily office area but may need to enter shop and work in areas that require hearing and eye protection. Test