IT Systems Generalist Red Robin - 3.4 Allentown, PA Job Details 3 hours ago Qualifications Accounting systems Cloud identity and access management (IAM) Project development phase management Mobile device support Data recovery Server backup and recovery Microsoft Exchange Public Cloud Windows Email configuration (technical support) Cloud service support Wireless communication system operation Azure AD Mobile device management SharePoint Data backup Veeam Voice over internet protocol (VoIP) configuration Telephone systems Desktop administration Equipment inventory management POS systems

Intune Full Job Description Job Summary:

We are seeking a skilled and service-oriented IT Systems Generalist to join our technology team. This role is responsible for delivering Tier 2 and above technical support across our organization, maintaining cloud and on-premises infrastructure, and driving IT projects from planning through implementation. The ideal candidate brings a blend of deep technical expertise, excellent communication skills, and a genuine passion for delivering outstanding user experiences. Experience in a restaurant or hospitality environment is a valued plus.

Essential Job Functions & Responsibilities:

Technical Support & Service Delivery Provide Tier 2 and higher helpdesk and desktop support for hardware, software, and connectivity issues across all locations Manage and resolve escalated support tickets with a strong focus on first-call resolution and user satisfaction Deliver exceptional customer service; communicate clearly with non-technical staff and leadership Perform remote support and system management using LogMeIn, Microsoft Intune, and NCR Command Center Microsoft 365 & Cloud Administration Administer M365 services including SharePoint, OneDrive, Exchange Online, Entra ID (Azure AD), and Intune Configure and maintain user accounts, groups, permissions, and security policies within Entra ID Manage mobile device enrollment, compliance policies, and app deployment via Microsoft Intune Support Exchange Online mail flow, distribution lists, shared mailboxes, and anti-spam configurations Endpoint & Server Management Support Windows OS environments from Windows 7 through current releases Administer Windows Server 2019 and above including roles, features, and Group Policy Build, image, and deploy workstations using Autopilot, Macrium Reflect, and Clonezilla Manage IT inventory including hardware assets, software licenses, and peripheral tracking Backup & Disaster Recovery Administer backup solutions including VEEAM Backup & Replication and VEEAM Data Cloud Perform and validate backups using Macrium Reflect for endpoint and server workloads Monitor backup job health, resolve failures, and document recovery procedures Networking & Connectivity Provide basic network administration and troubleshooting for LAN, WAN, and wireless environments Support Cisco, Meraki, and Ubiquiti network infrastructure (configuration, monitoring, and maintenance) Diagnose and resolve Wi-Fi performance and connectivity issues across multiple sites Telephony & Mobile Devices Administer 8x8 VOIP telephony platform including user provisioning, call flows, and troubleshooting Manage and support Android and Apple mobile devices across the organization Restaurant & Hospitality Systems Support POS systems including NCR Aloha, OneDine, and Ziosk across restaurant locations Administer and troubleshoot NCR Command Center for remote POS management Coordinate with vendors and operational teams to minimize POS-related downtime Financial Systems Support Provide application support for Sage 100 and Sage Intacct accounting platforms Collaborate with Finance teams to resolve user issues, perform updates, and coordinate with Sage support Project Management & Implementation Lead and support IT project implementations including hardware rollouts, system migrations, and new site deployments Develop project plans, timelines, and status reports; communicate progress to stakeholders Coordinate with vendors, contractors, and internal teams to deliver projects on time and within scope Maintain organized documentation including runbooks, SOPs, network diagrams, and asset records

Required Qualifications:

3+ years of experience in an IT support role at Tier 2 level or higher Strong customer service skills with the ability to communicate technical concepts to non-technical users Proficiency with Microsoft 365 administration: SharePoint, OneDrive, Exchange Online, Entra ID, and Intune Solid experience with Windows OS (Windows 7 and above) in a corporate environment Working knowledge of Windows Server 2019 and above Endpoint -security and cybersecurity fundamentals Experience with endpoint imaging tools: Autopilot, Macrium Reflect, and/or Clonezilla Hands-on experience with remote support and management tools (LogMeIn, Intune, NCR Command Center) Knowledge of POS systems including NCR Aloha, OneDine, and/or Ziosk Experience with Sage or Sage Intacct Experience managing VOIP telephony systems Proficiency supporting Android and Apple mobile devices Experience with backup solutions. Demonstrated IT project implementation experience Strong organizational skills with the ability to manage multiple priorities simultaneously IT inventory management experience

Preferred Qualifications:

Restaurant or hospitality industry IT experience strongly preferred Networking experience with Cisco, Meraki, and/or Ubiquiti equipment Familiarity with Hyper-V virtualization environments Knowledge of AI tools including Anthropic Claude and Microsoft Copilot Relevant certifications: CompTIA A+, Network+, Microsoft certifications (MD-102, MS-102), or equivalent Experience with ITIL frameworks or structured ticketing environments

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Primarily office-based with regular visits to restaurant locations and remote work as applicable Ability to lift and move IT equipment up to 50 lbs Occasional evening or weekend availability may be required during system upgrades, outages, or new site openings Availability needed for on-call rotation in the evenings and on weekends. Must be able to work effectively in fast-paced, multi-site environments