IT Technician

As an IT Technician, you will be part of a team of IT professionals who provide in-house technical PC hardware and software support for Reynolds and Reynolds associates. You will respond to user calls and tickets to support, troubleshoot, repair and maintain end user systems. While your primary focus will be on support of end-user workstation devices, you will also be responsible for management of network devices, VoIP, Active Directory account and email administration and support a variety of applications. Opportunities also exist to work on special projects in which you will get to research new technology and solve more complex problems. We are looking for IT associates who are responsible, dependable, and committed to building a long-term career with us in the Information Technology field. You must be a self-starter and goal-driven team player with solid organizational skills, excellent customer service skills through verbal and written communication, and a keen attention to detail.

Training:

You will be provided with training for all aspects of the job regarding Reynolds based products. Focus will be on Desktop and Server Operating Systems, Network Administration, and PC, Printer, & Telephony support via hands on training. Additional training resources and opportunities are available for self-starting individuals wishing to excel.

Requirements:

Must be able to identify colors necessary to terminate and inspect Cat 6 cables 2-year IT degree or equivalent experience; A+ Certification is a plus Must have a flexible work schedule with ability to work evenings or weekends with travel as needed Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no

OVI/DUI/DWI

violations in the last five years Requires the ability to lift 50+ lbs, with occasional kneeling, crouching, crawling, and climbing Must be willing and able to sit at desk or be on your feet and walk for entire duration of shift

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: Medical, dental, vision, life insurance, and a health savings account 401(k) with up to 6% matching Paid vacation, sick days, and holidays Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week. Company perks, including: Referral bonuses Professional development and training Promotion from within Associate discounts for cell phones, cars, computers, entertainment, and much more Facility amenities, including: An onsite dining facility offering complimentary breakfast and lunch A fitness center An onsite medical center A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation What We Do At Reynolds Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe. With products in over 70% of U.S. dealerships, Reynolds features the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction. Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person