IT Technician / Engineer#26-01979 Celebration, FL Hybrid Job Description

Role/Title:

IT Technician / Engineer

Location:

Orlando/Celebration, FL

Job Description:

AgreeYa is a global Systems Integrator and is seeking an experienced IT Technician / Engineer to join our growing team. We are looking for a highly capable IT professional who can operate across desktop support, networking, and Azure cloud technologies. This role is ideal for a hands-on technician or engineer who enjoys solving a wide variety of technical challenges and can effectively support both end users and IT infrastructure during a time of transformational change. Position Overview We are seeking a versatile and hands-on IT Technician / IT Engineer contractor located in the Orlando/Celebration, Florida area to provide day-to-day technical support and infrastructure services for the Celebration Dental clinics. This individual will be responsible for deploying and supporting end-user devices, assisting with network administration and troubleshooting, and performing basic Microsoft Azure administration and support activities. This person in this role will have to be onsite anytime needed, often including 5 days per week. When specific duties do not require on-site presence, work from home is allowed. Day to day on-site requirement will be determined by the project manager, not the contractor. The ideal candidate is a self-starter who possesses broad technical knowledge across desktop support, networking, and cloud technologies, and is comfortable working independently while collaborating with internal IT peers, 3 rd party vendors and clinic personnel/users. No specific certifications are required; however, candidates must be able to demonstrate practical experience in the core technical areas outlined below.

Key Responsibilities:

Overall:

Participate in site implementations/upgrades, network upgrades/remote connectivity and general infra and end user device support and upgrade efforts.

End User Computing & Desktop Support:

Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals. Troubleshoot and resolve hardware, software, OS, and application issues. Support Windows 11 environments. Configure, deploy, and maintain end-user devices. Perform workstation setup, moves, adds, changes, and decommissions. Assist with Microsoft 365 application support and troubleshooting. Manage user accounts, permissions, and access requests. Document technical issues, resolutions, and support procedures.

Networking:

Troubleshoot LAN, WAN, Wi-Fi, VPN, and connectivity issues. Collaborate with remote team and vendor to configure and support network switches, routers, wireless access points, and firewalls. Assist with network monitoring and performance analysis. Support IP addressing, DNS, DHCP, VLANs, routing, and network security fundamentals. Work with vendors and service providers to resolve network-related issues.

Microsoft Azure & Cloud Support:

Support Microsoft Azure environments and cloud-based services. Support Azure storage accounts, networking, and identity services. Work with Microsoft Entra ID (Azure Active Directory) administration. Assist with Azure-based connectivity and cloud infrastructure initiatives. Support Microsoft 365 integrations and cloud-related operational needs. Assist with Azure resource administration, monitoring, and troubleshooting.

Required Qualifications :

Candidates should demonstrate experience in the following areas:

Desktop & End User Support:

Windows 11 administration and troubleshooting Laptop and desktop hardware support Microsoft 365 administration and support Active Directory and user account management Device deployment and lifecycle management Remote support tools and methodologies

Networking:

TCP/IP networking fundamentals DNS and DHCP administration VPN connectivity troubleshooting Switch and wireless infrastructure support Basic firewall understanding and troubleshooting Network troubleshooting and diagnostics Azure / Cloud Microsoft Azure administration and support Entra ID (Azure AD) Azure networking concepts Azure based servers and virtual machines Cloud-based identity and access management Microsoft 365 cloud services

Required Competencies:

Strong troubleshooting and analytical skills. Excellent communication and customer service abilities. Ability to work independently with minimal supervision as well as an iatrical part of a larger team. Strong organizational and documentation skills. Ability to prioritize multiple tasks and meet deadlines. Professional demeanor when interacting with end users and leadership.

Preferred Qualifications:

Experience in enterprise IT environments. Experience supporting multiple locations and user groups. Experience with cloud migration or infrastructure modernization projects. Knowledge of cybersecurity best practices. Experience working with ticketing systems and IT service management processes.

About AgreeYa:

AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others.

Equal Opportunity:

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. career-culture to learn about our Career & Culture.