IT Technician Tier 2

Description:

Join Weiss-Aug - A Leader in Precision Manufacturing and Innovation Be part of a company that's shaping the future of manufacturing where your ideas, skills, and passion matter. Weiss-Aug, is a leading provider of advanced manufacturing and engineering solutions with advanced facilities across the U.S. and Mexico for over 50 years. Why Join Us? At Weiss-Aug we are driven by a commitment to excellence, innovation, and continuous improvement. As a recognized leader in the industrial and commercial sectors, specializing in high-volume metal stamping, thermoplastic molding, and value-added assembly solutions for the medical, aerospace & defense, automotive, interconnect, telecommunications and consumer goods industries, we take pride in cultivating a collaborative and forward-thinking work environment. We're currently seeking a passionate and skilled IT Technician - Tier 2 to join our team and contribute to our mission of delivering high-quality, engineered solutions to our customers worldwide. In this role you will be responsible for providing advanced technical support within a manufacturing environment. This role focuses on escalated desktop, network, and systems support, partnering with Tier 1 staff and other IT team members to ensure stability, performance, and continuous improvement of IT services. Responsibilities Provide Tier 2 technical support for on-site and remote users, resolving escalated issues related to Windows systems, hardware, software, and network connectivity. Diagnose and remediate complex desktop, laptop, printer, phone, and peripheral issues in office and manufacturing areas. Support and troubleshoot Active Directory user accounts, permissions, group policies, and physical access systems. Assist with server support, patching, upgrades, and routine maintenance. Install, configure, and maintain software and hardware following company standards. Partner with Tier 1 support to provide guidance, escalation handling, and knowledge transfer. Participate in IT projects including system upgrades, hardware refreshes, software implementations, and testing. Create and maintain technical documentation including system configurations, procedures, and user guides. Develop and deliver user training materials and hands-on instruction as needed. Evaluate new hardware and software solutions and provide recommendations for standardization and improvement. Travel periodically to remote satellite locations as required. Required Technical Skills Windows desktop and server operating systems Microsoft Office and Microsoft 365 administration Active Directory and user access management Network connectivity, troubleshooting, and basic security concepts Desktop, laptop, printer, and peripheral hardware support

Requirements:

3+ years of progressively responsible IT support experience, including Tier 2 or escalation-level support. Experience supporting Windows environments and enterprise user bases. Strong troubleshooting, analytical, and documentation skills. Ability to work independently and collaboratively in a fast-paced manufacturing environment. Education and Certifications Associate degree in Computer Science, Information Technology, or equivalent experience.

Preferred certifications:

CompTIA A+, Network+, Security+, Microsoft certifications (MTA/MCP). This position is at our New Kensington, PA location. Other Benefits Include Medical, Dental and Vision 401 (k) with company match PTO Time Tuition Reimbursement Employee Assistance Program (EAP) Short Term Disability Group Life and Accidental Insurance US Pay Transparency The base salary for this role will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, experience, and internal consistency. If your salary requirements exceed the advertised range and you remain interested in Weiss-Aug, we encourage you to apply. Weiss-Aug is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state, or local law.