Job Description
Jobs › Holyoke, MA ›
IT Technology Specialist Framebridge Inc IT Technology Specialist Holyoke, MA Apply Retail Operations Location:
Remote with 10-20% onsite travel to company locations as needed Job Type:
Full-Time Department:
Information Technology (IT) Reports To:
Sr. IT Support Specialist ? Retail Operations Compensation:
\$50,000?\$60,000 + benefits (medical, dental, vision, 401(k), PTO, employee discount) About the Role At Framebridge, we\'re reinventing how people frame and display the moments that matter. Behind every seamless in-store customer experience is a network of retail technology ? point-of-sale systems, scanners, Wi-Fi, and more ? that needs to work flawlessly, every day. We\'re looking for a hands-on IT Support Specialist ? Retail Operations to keep our store technology running across a multi-site retail footprint. You\'ll be the go-to resource when a POS system goes down, a printer or scanner won\'t connect, or a new store needs to come online. If you thrive in fast-paced environments and want your work to have a direct, visible impact on both store teams and customers, we\'d love to hear from you. What You\'ll Do Retail IT Support ? Provide day-to-day technical support to store staff across multiple retail locations ? remotely and on-site as needed. ? Troubleshoot and resolve issues across in-store hardware and software, including Point of Sale (POS) systems, printers, barcode scanners, and VoIP phone systems. ? Monitor store network connectivity, Wi-Fi access, and VoIP systems to minimize downtime, and coordinate with vendors when outages or repairs are needed. ? Manage and scale our Mobile Device Management (MDM) system for secure, efficient device deployment, patching, and lifecycle management. ? Log, prioritize, and resolve tickets in our ticketing system, documenting solutions in a shared knowledge base to improve consistency over time. ? Train store employees on basic troubleshooting, POS procedures, and company tech policies. ? Lead and contribute to IT projects: hardware refreshes, software rollouts, security upgrades, and process automation initiatives. New Store Opening Support ? Set up and configure IT equipment and infrastructure for store openings, relocations, and renovations. ? Coordinate with external vendors for hardware procurement, installation, and managed services. Cross-Functional Support ? Back up the Manufacturing Operations IT team during high-volume periods and special projects, including support on plant production floors. ? Support Corporate IT with equipment ordering, configuration, and software access provisioning as needed. ? Travel to stores, offices, or manufacturing plants as needed for setups, renovations, or troubleshooting. In Your First 90 Days ? Visit key store locations and build relationships with the store teams you\'ll be supporting. ? Audit current store IT infrastructure and identify the top opportunities to reduce downtime and improve reliability. ? Establish a baseline ticket response SLA and begin tracking against it. ? Take ownership of at least one in-flight IT project and drive it to completion. What You Bring Required ? 3+ years of IT support experience in a multi-site retail or customer-facing environment. ? Solid understanding of POS systems, peripherals (scanners, printers), and retail technology infrastructure. ? Working knowledge of Windows and macOS, mobile device support, and network troubleshooting (TCP/IP, VPN, routers, Wi-Fi). ? Familiarity with ticketing systems and remote support tools. ? Strong interpersonal and communication skills ? comfortable working directly with non-technical teammates. ? Ability to prioritize, multitask, and travel between store locations as needed. ? Associate or Bachelor\'s degree in IT, Computer Science, or a related field ? or equivalent hands-on experience. Nice to Have ? Proficiency supporting Shopify POS or similar retail systems. ? Experience with MDM platforms such as Kandji, Jamf, or Intune. Active Filters IT Technology Specialist Holyoke, MA Clear All Apply
