Job Title: Technical Customer Support Specialist

Company Description Yellowstone.ai is more of a family than a company. Our entrepreneurial team is willing to roll up our sleeves and do whatever it takes to make our customers happy and continually bring innovative products to market.

Our mission is simple:

leverage cutting-edge technology to help our customers enjoy wildlife experiences. We do this by creating durable, reliable, and easy-to-use cellular trail cameras. We sold our first-generation cameras in 2020 and our continual drive for improvement helped us win the 2026 ATA award for Best New Technology! Today we are one of the fastest-growing companies in the trail camera industry, fueled largely by word-of-mouth and strong customer relationships. Every camera is backed by award-winning U.S.-based support and a full lifetime warranty. Our family business isn't so small anymore. As we grow, our commitment to customer service never wavers and we're looking for A-players to join our team. We aren't looking for people who are just "looking for a job." We demand that all employees share our passion for quality, honesty, great technology, and responsive customer service.

Job Title:

Technical Customer Support Specialist (Rockstar Wanted) We're looking for a true A-player to be the face of Yellowstone.ai — someone who loves helping customers, solving real tech problems, and growing with a fast-scaling company. This is not a basic call-center role. You'll own customer support while helping shape processes and even influence product decisions. This is a hybrid position — applicants must live within 100 miles of Sturgeon Bay, Wisconsin. Schedule 30-40 hours per week Afternoons and weekends required, with some flexibility Responsibilities Respond to customer emails, messages, calls, and in-app requests with fast, friendly, expert help Assist with pre-sales questions, order processing, shipping, and returns Troubleshoot camera issues (connectivity, images, GPS, data plans, subscriptions) Revisit and act on user data: review recent images from the past month with GPS locations, last-known locations, and current data-plan status Handle in-app camera purchase requests (for MVP this simply generates an email to support for fulfillment) Support general business operations (inventory, shipping, etc.) Lead special projects and process improvements — your ideas will actually get implemented Ideal Qualifications 4+ years of customer support or tech troubleshooting experience (or 4-year degree) Strong written + verbal communication skills Extreme patience with non-tech-savvy customers Highly organized, detail-oriented, and self-motivated Knowledge of hunting, trail cameras, or outdoor tech is a big plus

Bonus:

experience with cellular/data plans or subscription products Why Join Yellowstone.ai Small, entrepreneurial team where your work makes a real impact Flexible and supportive work environment Opportunity to grow with a rapidly expanding company Competitive pay and benefits How to Apply Send your resume + a short note to careers@yellowstone.

ai telling us:

Why you're excited about Yellowstone.ai 2-3 ideas you have for improving the customer experience (bonus points!) Compensation and Perks $15-25/hour depending on experience and qualifications Free cameras Company-paid gym membership PTO and paid volunteer opportunities And more You Might Be a Great Fit If… You enjoy helping people and solving problems You're the type of person who notices when something could work better and suggests improvements You're comfortable wearing multiple hats and jumping into different tasks when needed You communicate clearly and professionally with customers You like being part of a small, supportive team where everyone helps each other out You appreciate flexibility and are willing to occasionally swap or cover shifts for teammates

Pay:

$15.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule Parental leave Professional development assistance Retirement plan People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Sturgeon Bay, WI 54235

Job Title:

Technical Customer Support Specialist 5.0 5.0 out of 5 stars Company Description Yellowstone.ai is more of a family than a company. Our entrepreneurial team is willing to roll up our sleeves and do whatever it takes to make our customers happy and continually bring innovative products to market.

Our mission is simple:

leverage cutting-edge technology to help our customers enjoy wildlife experiences. We do this by creating durable, reliable, and easy-to-use cellular trail cameras. We sold our first-generation cameras in 2020 and our continual drive for improvement helped us win the 2026 ATA award for Best New Technology! Today we are one of the fastest-growing companies in the trail camera industry, fueled largely by word-of-mouth and strong customer relationships. Every camera is backed by award-winning U.S.-based support and a full lifetime warranty. Our family business isn't so small anymore. As we grow, our commitment to customer service never wavers and we're looking for A-players to join our team. We aren't looking for people who are just "looking for a job." We demand that all employees share our passion for quality, honesty, great technology, and responsive customer service.

Job Title:

Technical Customer Support Specialist (Rockstar Wanted) We're looking for a true A-player to be the face of Yellowstone.ai — someone who loves helping customers, solving real tech problems, and growing with a fast-scaling company. This is not a basic call-center role. You'll own customer support while helping shape processes and even influence product decisions. This is a hybrid position — applicants must live within 100 miles of Sturgeon Bay, Wisconsin. Schedule 30-40 hours per week Afternoons and weekends required, with some flexibility Responsibilities Respond to customer emails, messages, calls, and in-app requests with fast, friendly, expert help Assist with pre-sales questions, order processing, shipping, and returns Troubleshoot camera issues (connectivity, images, GPS, data plans, subscriptions) Revisit and act on user data: review recent images from the past month with GPS locations, last-known locations, and current data-plan status Handle in-app camera purchase requests (for MVP this simply generates an email to support for fulfillment) Support general business operations (inventory, shipping, etc.) Lead special projects and process improvements — your ideas will actually get implemented Ideal Qualifications 4+ years of customer support or tech troubleshooting experience (or 4-year degree) Strong written + verbal communication skills Extreme patience with non-tech-savvy customers Highly organized, detail-oriented, and self-motivated Knowledge of hunting, trail cameras, or outdoor tech is a big plus

Bonus:

experience with cellular/data plans or subscription products Why Join Yellowstone.ai Small, entrepreneurial team where your work makes a real impact Flexible and supportive work environment Opportunity to grow with a rapidly expanding company Competitive pay and benefits How to Apply Send your resume + a short note to careers@yellowstone.

ai telling us:

Why you're excited about Yellowstone.ai 2-3 ideas you have for improving the customer experience (bonus points!) Compensation and Perks $15-25/hour depending on experience and qualifications Free cameras Company-paid gym membership PTO and paid volunteer opportunities And more You Might Be a Great Fit If… You enjoy helping people and solving problems You're the type of person who notices when something could work better and suggests improvements You're comfortable wearing multiple hats and jumping into different tasks when needed You communicate clearly and professionally with customers You like being part of a small, supportive team where everyone helps each other out You appreciate flexibility and are willing to occasionally swap or cover shifts for teammates

Pay:

$15.00 - $25.00 per hour

Benefits:

Employee discount Flexible schedule Parental leave Professional development assistance Retirement plan People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Sturgeon Bay, WI 54235