Job Title:

Junior L1 Helpdesk Technician (Bilingual / Part-Time / 1099 Contractor)

Location:

Boerne, TX /

Remote & On-Site Flexibility Job Type:

Part-Time Contract (1099) About the

Role:

We are looking for an enthusiastic, bilingual (English/Spanish) entry-level L1 Helpdesk Technician to join our growing managed service provider (MSP) support operations on a 1099 contractor basis. This is a hands-on, part-time role tailored for recent graduates or students looking to break into the IT industry, gain real-world MSP experience, and accelerate their technical skills by working with modern enterprise tools.

Note:

Comprehensive guidance and training will be provided, giving you the opportunity to expand your knowledge across a wide variety of advanced systems, networks, and enterprise platforms.

Key Responsibilities:

Ticket Management:

Triage, log, and resolve incoming L1 support tickets via our helpdesk platform.

User Assistance:

Provide friendly, prompt remote and on-site technical support for end-users troubleshooting hardware, software, and network connectivity issues.

System Setup & Provisioning:

Assist in setting up new workstations, configuring user accounts, and deploying standard software packages.

Documentation:

Maintain clear, concise documentation of technical issues, resolutions, and asset inventories.

Escalation:

Properly escalate unresolved or complex L2/L3 issues to senior engineering staff with detailed troubleshooting steps already taken.

Qualifications & Skills:

Education:

Recent graduate or current student pursuing a degree in Computer Science, Information Technology, Systems Engineering, or a related field.

Language:

Bilingual proficiency in English and Spanish (written and spoken) is required.

Technical Foundation:

A strong foundational understanding of Windows OS, basic networking principles (TCP/IP, DNS, DHCP), and a passion for technology (home labs, personal tinkering, or school projects are a huge plus!).

Soft Skills:

Strong customer service orientation, patience, problem-solving mindset, and clear communication skills.

Reliability:

Self-motivated, punctual, honest and capable of working independently as well as part of a small team.

Pay:

$17.00 - $22.00 per hour

Work Location:

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