Junior Lab Engineer

About the Company If you have ever watched television or enjoyed a movie on your phone or tablet, this experience was likely brought to you through an Ateme solution created by our award-engineering teams. Ateme (

PARIS:

ATEME) is the global leader in video delivery, partnering with top content and service providers, and streaming platforms like Netflix. Through our cutting-edge R&D and innovation, we enable clients to deliver high-quality video experiences on any device, boosting engagement and revenue. Guided by a robust CSR policy, we are committed to make the entertainment and video experience captivating, greener, accessible to everyone, as well as promote our employees' well-being and ethical business practices. At Ateme, we prioritize innovation, collaboration, empowerment, agility, and diverse contributions. Join us and help shape the future of video delivery! In order to support its growth in NAM region, ATEME is recruiting a Junior Lab Engineer .

Mission:

In this role, you will support day-to-day lab operations related to equipment management, system integration, testing, troubleshooting, and operational support. You will contribute directly to maintaining lab performance, supporting customer environments, and ensuring system reliability while collaborating closely with engineering, support, and pre-sales teams.

Main responsibilities:

Technical Support Provide office-based technical support Track and follow up on customer incidents from submission through resolution Replicate, analyze, and manage lab tests to reproduce reported issues Validate patches, software updates, and hot fixes Manage and follow up on RMA (Return Material Authorization) processes Provide internal technical support to pre-sales and system engineering teams Perform hands-on lab activities, including moving and lifting equipment weighing up to 50 lbs Project & System Engineering Support system integration and end-to-end testing Manage interoperability testing across platforms and environments Configure project and system settings Contribute to system documentation and technical reporting Administration & Documentation Manage the CRM (JIRA) database for incident tracking and knowledge base updates Create and maintain technical documentation and product notes Assist in migrating and maintaining customer system configurations Contribute to the continuous improvement of lab and support processes Required Skills & Experience Bachelor's degree or technical diploma in Computer Science, Engineering, Information Technology, or a related field 1-3 years of experience in a technical support, lab engineering, systems integration, or similar technical environment Basic understanding of IP networking, Linux/Unix environments, and system troubleshooting Familiarity with video streaming, broadcast technologies, or cloud environments is a plus Experience with ticketing or CRM platforms such as JIRA is preferred Strong analytical and problem-solving skills Excellent communication and organizational abilities Ability to manage multiple priorities in a fast-paced environment Comfortable working hands-on with technical equipment and hardware Why Join ATEME? Be part of an innovative culture ATEME encourages creativity, agility, and forward-thinking ideas to help shape the future of video streaming and media technology. Join a collaborative and people-focused environment We value teamwork, diversity, and mutual support, fostering a workplace where employees can learn, grow, and succeed together. Build meaningful impact on a global scale Work on solutions used by leading broadcasters, streaming platforms, and service providers worldwide while contributing directly to the company's success.

Salary & Benefits:

Compensation:

$60,000-$70,000 per year + potential incentives

Work Environment:

Hybrid schedule - 3 days in-office, 2 days remote

Time Off:

15 days PTO, 9 paid holidays, 7 sick days + additional leave based on seniority

Health & Financial:

Medical, dental, vision, Life & AD&D, 401(k) with 4% match

Monthly Allowance:

Up to $70 for phone expenses

Equipment:

Receive up to $450 toward your own new device

Location:

Englewood, CO

EQUAL EMPLOYMENT OPPORTUNITY

Ateme SA and all its subsidiaries respects Equal Opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.