Junior MSP Technician Silver Storm Solutions Carrollton, TX Job Details Full-time $19 - $23 an hour 15 hours ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance Professional development assistance Flexible schedule Life insurance Qualifications Computer operation Phone communication Windows High school diploma or GED IT support Customer support ticket management Computer networking Patience CompTIA A+ Client interaction via phone calls Full Job Description Junior MSP Technician About the role Silver Storm Solutions is hiring a Junior MSP Technician to be the first voice our clients hear when they need help. You'll answer calls, triage and categorize incoming tickets, and resolve common requests like password resets on the spot, escalating anything bigger to our senior team. This is an entry-level, full-time role and a strong starting point for a career in IT. We'll train you on our tools and processes.

Location:

[DFW / Hybrid]

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Schedule:

Monday-Friday, [8:00 AM-5:00 PM CT]

• Reports to: Service Desk Lead What you'll do Answer inbound support calls professionally and help end users over the phone Triage new tickets: confirm the issue, gather details, and set priority based on impact and urgency Categorize and route tickets to the right queue or technician in our PSA/ticketing system Resolve Tier 1 requests: password resets, account unlocks, MFA resets, and basic Microsoft 365 user issues Walk users through simple fixes such as printer, email, VPN, and Wi-Fi connectivity problems Escalate complex issues to Tier 2/3 with clear, complete ticket notes Keep clients updated on ticket status and follow up until issues are closed Document solutions and help maintain our knowledge base What we're looking for High school diploma or equivalent 0-2 years of experience in IT support, help desk, or a customer-facing role Clear, friendly phone manner and patience with non-technical users Basic understanding of Windows, Microsoft 365, and common networking concepts Good written communication for accurate ticket notes Ability to prioritize several requests at once and stay calm under pressure Reliability and a strong willingness to learn Nice to have CompTIA A+, ITF+, or Microsoft 365 Fundamentals certification (or working toward one) Experience with a PSA or ticketing tool such as ConnectWise, Autotask, HaloPSA, or Zendesk Familiarity with Active Directory or Entra ID user management Exposure to remote support tools (RMM, TeamViewer, ScreenConnect) Prior work at a managed service provider What we offer

Pay:

salary or hourly range based on experience Paid training and support toward IT certifications A path for advancement Health, dental, and vision insurance after trial period Paid time off and holidays A small, supportive team where your work makes a visible difference How to apply Send your resume and a short note about why you're interested in IT support. Include any certifications you hold or are working toward. Silver Storm Solutions is an equal opportunity employer. We welcome applicants of all backgrounds.

Pay:

$19.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Professional development assistance Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT support: 2 years (Preferred) Ability to

Commute:

Carrollton, TX 75007 (Preferred)

Work Location:

Hybrid remote in Carrollton, TX 75007