Level 2 IT Technician / MSP Support Engineer

About Moonlight Technology Solutions Moonlight Technology Solutions is a small, established managed service provider serving small and midsize businesses across Southern California. We deliver responsive, high-quality IT and security services, with strong tooling, clean documentation, and minimal bureaucracy. The Role We're looking for a reliable IT Support Technician to handle the day-to-day ticket queue across our client base. You'll be the first line of response for incoming tickets — working everything from password resets and endpoint issues to M365 administration and basic network troubleshooting. This is a hands-on role for someone who takes pride in closing tickets, communicating well with clients, and keeping things moving. What You'll Do Work the incoming ticket queue as the primary responder — triage, troubleshoot, and resolve Handle common tier 1/2 issues: user account problems, endpoint troubleshooting, printer and peripheral issues, basic network connectivity, application support Administer Microsoft 365 day-to-day: user provisioning/offboarding, license assignment, mailbox issues, Teams/SharePoint/OneDrive support, MFA resets Use the RMM platform to remote into endpoints, push patches, and run standard tasks Maintain tight ticket hygiene in the

PSA:

accurate notes, time entry, and clear client communication Escalate when issues require deeper investigation or higher-level access Follow established runbooks and contribute small improvements as you learn the environments What We're Looking For 2+ years in an IT support, helpdesk, or MSP role Working proficiency with an RMM platform — comfortable with remote sessions, patching, and routine deployment tasks Working proficiency with a PSA / ticketing system — you understand ticket hygiene, time entry, and SLAs Hands-on Microsoft 365 administration: user/license management, Exchange Online basics, Teams, SharePoint/OneDrive, MFA Comfortable with Windows 11, basic Active Directory or Entra ID tasks, and general endpoint troubleshooting Basic networking knowledge — DNS, DHCP, common connectivity issues Clear written and verbal communication — you'll be talking directly to clients Reliable, organized, and able to manage your own queue without constant oversight Nice to Have CompTIA A+ / Network+, Microsoft fundamentals certifications Prior MSP experience working across multiple client tenants Familiarity with EDR or modern endpoint security tools Exposure to Intune or Azure What We Offer Competitive hourly rate based on experience Direct, no-bureaucracy work environment Clear escalation path and mentorship from ownership Steady, predictable workload

Schedule:

Monday-Friday business hours, with occasional after-hours maintenance windows.

Pay:

$26.00 - $35.00 per hour

Work Location:

Hybrid remote in Temecula, CA 92591