Mechanical Technical Support Specialist Black Clouds Inc - 2.0 Orange, CA Job Details Full-time $20 - $25 an hour 18 hours ago Benefits Paid time off On-the-job training Flexible schedule Qualifications Mandarin Teamwork Mechanical Engineering Customer relationship management (CRM) systems (technically supported) Electrical Engineering Full Job Description About the Role Microtec USA is hiring a Technical Support Specialist to help our customers get the most out of their industrial heat press machines and related equipment. You'll support customers before and after the sale: getting new machines set up and running, solving technical problems, and coordinating service when it's needed. We provide full on-the-job training on our equipment. This role is a great fit for people with a background in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field. Years of hands-on experience aren't required. What matters most is solid technical fundamentals and the ability to learn quickly. Mandarin Chinese is a plus but not required. Responsibilities Answer customer questions and provide technical support by phone, email, and video call Walk customers through equipment setup, daily operation, and troubleshooting Diagnose problems with mechanical parts, pneumatic systems, and basic electrical wiring Coordinate replacement parts, repairs, and warranty claims Work with internal teams and our manufacturing facility to resolve more complex issues Keep clear, accurate records of service cases and related documents Travel to customer sites from time to time when on-site help is needed Qualifications Technical background in industrial machinery, mechanical or electrical systems, or a similar area Able to read wiring diagrams and equipment manuals Basic troubleshooting skills across mechanical, pneumatic, and electrical systems Strong communication and problem-solving skills Eager to learn and grow with the training we provide Able to lift up to 100 lbs, with or without assistance Authorized to work in the United States Preferred Degree or coursework in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field Mandarin Chinese language skills Work Environment On-site, mostly office-based, with some remote technical support Occasional travel Collaborative, team-focused workplace Benefits Paid time off Flexible schedule We welcome applicants with criminal histories. Screening Question Please describe any mechanical service experience you have.

Location:

In person

Pay:

$20.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person