Mid-Level IT Technician (MSP / Field Support)

Mid-Level IT Technician (MSP / Field Support) Spartanburg, SC (Hybrid - onsite + remote support) About Solutions Unlimited Solutions Unlimited is a growing Managed IT Services Provider based in Spartanburg, SC. We support small to mid-sized businesses with a focus on reliability, security, and long-term client relationships. We're a small, high-accountability team that values: Ownership over tasks Problem-solving over shortcuts Doing things right the first time If you enjoy figuring things out, taking responsibility, and being trusted to manage real client environments—this is a strong fit. Position Overview We are seeking a proactive and skilled Mid-Level IT Technician with MSP and field support experience. In this role, you'll be a frontline technical resource responsible for delivering high-quality IT support across multiple client environments. You'll troubleshoot issues, support infrastructure, and help ensure systems operate securely and efficiently. This is not an entry-level role —you should be comfortable owning tickets from start to finish with minimal hand-holding. You'll gain exposure to a wide range of environments, technologies, and real-world scenarios while working in a fast-paced, supportive team. What You'll DoClient Support (Core Role) Troubleshoot and resolve L1/L2 issues (remote + onsite) Provide support for hardware, software, and network-related issues Support Windows desktops, servers, and Microsoft 365 environments Diagnose connectivity issues (DNS, DHCP, VPNs, TCP/IP) Onsite & Field Support Provide boots-on-the-ground support for local clients Handle hardware installs, troubleshooting, and escalations Maintain professionalism and strong client communication onsite Systems & Infrastructure Manage desktops, laptops, mobile devices, and peripherals Assist with Windows Server environments, Active Directory, and Group Policy Support network infrastructure (LAN/WAN, VLANs, VPNs, firewalls) Configure and maintain networking equipment (Ubiquiti, Meraki, etc.) Project Work Assist with: Microsoft 365 / SharePoint migrations VoIP / phone system deployments Network upgrades, cleanup, and security improvements Firewall implementations and system upgrades Monitoring, Analysis & Documentation Analyze system logs and performance metrics to identify issues proactively Document environments, solutions, and recurring issues Contribute to improving internal processes and knowledge base Team Collaboration Work closely with technical lead on escalations Support junior technician and share knowledge Use PSA/RMM tools to track and resolve tickets efficiently Communicate clearly with clients (technical and non-technical) Client Education Guide users on best practices (security, VPN usage, device management) Help improve client awareness around cybersecurity and system usage

What We're Looking For:

Experience 3-6 years of IT support experience MSP experience strongly preferred Comfortable managing tickets from start → resolution Technical Skills Windows 10/11 support Basic Windows Server administration Active Directory / Group Policy (GPO) Microsoft 365 (Exchange, Teams, SharePoint basics) Networking fundamentals (DNS, DHCP, TCP/IP, VLANs, VPNs) Hardware troubleshooting (desktops, laptops, peripherals) Nice to Have macOS or Linux exposure Firewall experience (SonicWall, Ubiquiti, Meraki, etc.) VoIP / hosted phone systems Experience with tools like SCCM, ServiceNow, Jira, or similar

RMM / PSA

tools (Datto RMM, Autotask, etc.) Soft Skills (What Makes You Successful Here) Strong problem-solving mindset Ability to work independently and take ownership Clear communication with non-technical users High level of professionalism and customer service Team-first attitude Important This is not an entry-level role You should be able to manage tickets independently You'll be expected to contribute quickly in a multi-client environment

Compensation & Benefits Salary:

$55,000 - $65,000 (based on experience) Health insurance contribution Paid time off Ongoing training and growth opportunities Opportunity to grow into more advanced technical roles Why Join Solutions Unlimited Small team, high impact—you won't be "just a number" Direct access to leadership and decision-making Exposure to diverse environments and technologies Strong, long-term client relationships How to Apply Submit your resume along with a short note explaining your experience and why you're a good fit for this role, and briefly describe a technical issue you recently troubleshot and how you resolved it.

Pay:

$22.48 - $27.07 per hour

Benefits:

Flexible schedule Health insurance Paid time off Professional development assistance

Work Location:

In person