Mobile Wireless Year Round Intern

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors. Our Mobile Wireless team is looking for a 2026 year-round intern to work a hybrid schedule (3 days a week in the office, 2 days remote) out of the Cincinnati office.

Responsibilities:

Work with the Customer Care Mobile device support team troubleshooting end user mobile device issues, assisting customers with upgrades and new device configurations, and fielding general questions around the mobile space. Assist with device configurations for end users. Troubleshoot hardware or application issues for company supported devices and apps.

Requirements:

Customer service oriented, well versed with iOS devices and interested in mobile technology. Pursuing a degree in Information Technology, Information Systems, or Business. Graduating in 2028.

Business Unit:

Property & Casualty IT Services Benefits:

Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.