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Network Computer Support Technician
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Florida data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$49,758 / year median in Florida
-3% projected decline
Job Description
Req ID:
RQ227216
Type of Requisition:
Union Clearance Level Must Be Able toObtain:
Secret Public Trust/Other Required:
None Job Family:
Field Service and Support Skills:
Network Operations,Networks,Network Troubleshooting Certifications:
CompTIA- Security+
- CompTIA
CompTIA Experience:
3 + years of related experienceUS Citizenship Required:
Yes Job Description:
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to securely and expertly apply the latest technology. GDIT is looking for Network Computer Support Technician in Tyndall, FL , who holds active DOW Secret Clearance. Support Technician maintenance includes (but is not limited to):- The Tier 1 maintenance of the on-site ADCS systems and subsystems, performing preventive and corrective maintenance and monitoring the on-site and remote locations.
- Terminate ADCS circuits activated at the node point-of-presence (POP).
- Report failures to the on-site government contract representative no later than the start of the next duty day.
- Coordinate system downtime requirements with
CAOC/ADS
"Comm Focal Point (CFP)- Monitoring the on-site and remote locations.
- Perform additions, changes, and relocations of ADCS equipment.
- Performs a range of technical tasks and provides site support.
- Modifies, moves, and installs a range of new equipment.
- Troubleshoots a range of hardware and software problems and interconnectivity issues.
Principle Duties and Responsibilities:
- Operations and maintenance of communications/computer systems and networks.
- Installs communications/computer systems in accordance with the respective installation spec.
- Troubleshooting and support of communications systems/networks.
- Working knowledge of Cisco system support/maintenance, VMware ESXi system support/maintenance, Active Directory, Windows Server 2019, HBSS, ACAS, SQL, SolarWinds, and Splunk preferred.
- End-user support and training on communications systems/networks.
- Administer network/cyber security policies and procedures.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
- Focused on identifying customer needs and maintaining customer satisfaction.
- Perform assigned additional duties (Vehicle Monitor, Local Records Maintenance, Site Safety representative, etc.
Required skills:
- Must have an active Secret Level security clearance
- Must be 8140 compliant/ hold active Comp
TIA IAT 8570
Level II (i.e.: Security+CE) certification or higher- Must have AS Degree and 3 years' experience; or equivalent years of experience= 5 years total
- Must be onsite in Tyndall, FL
Preferred Qualifications:
- Cyber Security, Network, or Windows certifications (SecurityX, Ethical Hacker, CCNA, AZ-802, etc).
Working Conditions:
Work may require some physical effort in handling equipment, boxes etc.GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth:
AI-powered career tool that identifies career steps and learning opportunitiesSupport:
An internal mobility team focused on helping you achieve your career goalsRewards:
Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community:
Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. The likely hourly rate for this position is between $25.21- $34.