On-Site Computer Technician GarrisonPro

• 3.0 Pinellas Park, FL Job Details Part-time | Full-time $20
• $26 an hour 12 hours ago Benefits Tuition reimbursement Professional development assistance Flexible schedule Qualifications Email customer support Microsoft Outlook Interpersonal skills Phone communication Coaching English Windows Assembly Attention to detail Computer hardware Organizational skills Grammar Experience Client interaction via phone calls Full Job Description

ON-SITE COMPUTER TECHNICIAN

This is a part-time, hourly position comprised of:

• 50% on-site field work that needs to be performed on-site with business clients throughout Tampa Bay
• 40% work that needs to be performed in-office at our Pinellas Park/North St. Pete location
• 10% work that can be performed remotely or in a work-from-home environment, supporting our business clients nationwide If you're interested in this variety and breakdown of work, then read on!

This position is with a Tampa Bay based technology management and consulting firm called GarrisonPro. GarrisonPro is looking for a reliable, optimistic, and genuinely helpful individual to join our team. We provide cyber security, compliance management, and computer support services to professional service firms throughout Tampa Bay and beyond. We need someone with a positive, can-do attitude. Someone who wants to learn and who can help us tackle our growing client support needs. This is an entry-level, hardware-focused position in I.T. support. You don't need to be a tried-and-true tech support veteran, but to be a good fit for this position, you will need to be comfortable assembling computer systems, conversing with clients to resolve challenges, and working within web-based administrative consoles for multiple clients simultaneously. Strong multi-tasking skills and an attention to detail is key. More importantly, you need to be able to do these things while keeping in touch with others on our team to communicate expectations and timelines. Your day-to-day tasks will mainly involve hardware-centered I.T. tasks, including unboxing and setting up new computers, delivering hardware to clients, investigating on-site network issues, connecting monitors, tagging systems for inventory tracking, plugging in phones, unboxing and configuring client equipment, etc. Additional duties may include administrative tasks in our technical systems, or other client-requested tasks as needed. We'll provide you with ample opportunities to grow in your career and deepen your technical knowledge, but some initial knowledge of computer components, networking concepts, and the Windows operating system is critical to starting off on the right foot. You will be interacting with our clients over the phone, via email, and on-location in this position, so a polite, professional attitude and a firm grasp on the English language is required. Candidates must demonstrate strong verbal and written communications skills, and attention to grammar, spelling, and linguistic accuracy is required. Most importantly, an On-Site Technician should have a genuine desire to meet and exceed the needs of our clients. Your drive, determination, and diligence is critically important to our service delivery. We need an on-site technician who understands that the only difference between "sufficient" and "excellent" service is the delivery

• and not the expertise itself.

RESPONSIBILITIES

Your everyday tasks will include (but are not limited to):

• Working with our client's vendors to coordinate, plan, and provide on-site support
• Handling initial client support calls, communications, and emails
• Visiting client sites as part of scheduled and un-scheduled work
• Entering tickets into our various ticketing & tracking systems
• Coordinating client site visits
• Setting up/unboxing/configuring new computer systems
• Installing & connecting peripherals such as monitors, keyboards, and mice for clients
• Performing basic troubleshooting steps on client-owned hardware and software
• Processing and managing faulty product returns to vendors
• Following up with managed clients about regularly scheduled tasks and action items
• Configuring printers and scanners for desired functionality
• Assisting clients when they need to connect to the WiFi or their network(s)
• Assist with monitoring GarrisonPro's early-warning monitoring & alert systems
• Troubleshooting faulty computer systems, printers, and networking equipment
• Tracing cable routes and networks to locate physical network connectivity issues
• Other tasks as designated by management

REQUIREMENTS

• The right attitude. We need individuals with a helpful, positive mindset. Jaded technicians with a hostile attitude towards uneducated users or clients have no place here.
• Willingness to learn. We don't expect someone to start out knowing everything, but we do expect that you will want to learn. If you show up each day willing to work and increase your skills, you will do well here.
• Excellent written communication skills. You need to be comfortable working in Microsoft Outlook, sending and receiving professionally-worded emails with clients and vendors.
• Excellent verbal communication skills. You need to be able to speak clearly and concisely to clients.
• Patience. As an On-site Technician, you will often be the first point of contact when clients misunderstand company communications or have questions. We expect you to remain calm, cool, and collected, while coaching clients through to the best possible outcome at all times.
• Organization skills. You will frequently run into situations where you may be working on one task, setting a computer, and answering client calls. You need to be able to handle situations like this in stride, without dropping the ball, forgetting, or sending information to the wrong client.
• Diligence. If management makes a request, we need you to be able to track that request down and complete it, regardless of whether it takes a day or a year. Once something has been handed off to you, we need you to take full responsibility for completing it.
• Accuracy. We work in consulting, where the accuracy of our speech and our word selection is critical. There is a large difference between telling a client that they "should" do something, versus they "need" to do something. Our success relies on your understanding and application of these linguistic differences.
• Rapid-fire task switching.

You need to be able to have several tasks going at the same time and switch easily between the work you are accomplishing on each system, without losing your place or train of thought.

BONUS SKILLS

Applicants will earn additional credibility in consideration if they can also bring any and/or all the following skills to the table: 1. Prior MSP or multi-client support experience. (The ability to work with an understand multiple clients who are all configured in different ways.) 2. Computer assembly and hardware troubleshooting experience. Being able to start out with repairing and upgrading computer systems would give you a great starting position. 3. Industry standard certifications, such as CompTIA's A+, Network +, Security +, or any Microsoft Certifications.

EMPLOYMENT TERMS

GarrisonPro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All candidates will be considered for this position.

Pay:

$20.00

• $26.

00 per hour

Benefits:

Flexible schedule Professional development assistance Tuition reimbursement

Work Location:

In person