Online Learning Specialist Location:

25 Buick Street, Boston, MA 02215(Hybrid)

Work Arrangement:

Hybrid - Candidates must be local to

Boston On-site Requirement:

Every Tuesday Job Type:

Contract Contract Duration:

6+ Months with high possibility of extension

Schedule:

40 hours per week, 8 hours per day Start date:

ASAP Education:

Bachelor's degree required Position Overview We are seeking an Online Learning Specialist to support the administration, development, and improvement of digital learning experiences. This role focuses on managing a Learning Management System (LMS), maintaining online courses, creating user guides, supporting system migration, and assisting users with technical questions.

The specialist will play an important role in implementing a new LMS, Cornerstone Galaxy, by coordinating migration activities, organizing learning content, maintaining course records, and ensuring a smooth and user-friendly learning experience. Key Responsibilities 1. Learning Management System (LMS) Administration and User Support - 40% Create, maintain, and update user-facing documentation, how-to guides, and help resources. Support LMS implementation, system migration, and change management activities. Upload, publish, organize, and maintain online courses and learning materials. Develop resources to help users understand and navigate the learning platform. Support system adoption and improve the overall learner experience. Ensure learning resources are easy to access, understand, and use. 2. Instructional Support, Quality Assurance, and Course Maintenance - 30% Perform quality assurance (QA) checks on online courses and learning content. Verify course accessibility, technical performance, functionality, and accuracy. Maintain and organize the online course repository. Review course materials to identify errors, inconsistencies, or technical issues. Upload course content, training sessions, and related resources. Manage training rosters and help maintain accurate learning records. Recommend improvements to enhance the quality and usability of digital learning experiences. 3. LMS Integration and Migration Support - 20% Support the migration and implementation of the new Cornerstone Galaxy LMS. Coordinate project activities, timelines, tasks, and deliverables. Assist with transferring and organizing existing learning content into the new platform. Work with stakeholders to support a smooth transition between learning systems. Track project progress and follow up on outstanding tasks. Assist with preparing documentation and user resources related to system changes. Help ensure learning content and system information remain organized and accurate throughout migration. 4. Help Desk and Technical Support - 10% Assist with Tier 2 help desk tickets related to the learning platform. Respond to user questions about system functionality and course access. Troubleshoot basic technical issues and identify appropriate solutions. Escalate complex problems to the relevant technical teams when necessary. Provide timely, professional, and customer-focused support. Document recurring issues and help improve support resources. Required Qualifications Bachelor's degree required. Minimum 2-3 years of experience administering a Learning Management System (LMS) and managing online learning programs. Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint. Experience working in a large, complex organization with multiple stakeholders. Strong organizational and project coordination skills. Excellent written and verbal communication skills. Strong attention to detail and ability to manage multiple tasks. Ability to troubleshoot problems, make informed decisions, and develop practical solutions. Willingness and ability to learn new systems, tools, and processes. Preferred Qualifications Experience with the Cornerstone LMS platform. Experience working in higher education or an academic environment. Knowledge of human-centered design principles. Understanding of adult learning theory and digital learning practices. Experience supporting LMS implementation, integration, or migration projects. Experience creating user documentation, training materials, and help guides. Familiarity with online course quality assurance and accessibility standards. Experience providing technical support or responding to help desk tickets. HL01

Pay:

$40.00 - $47.00 per hour Expected hours: 40.0 per week

Education:

Bachelor's (Required)

Experience:

LMS:

3 years (Required) online learning programs: 3 years (Required)

Instructional Support, Quality Assurance, Course Maintenance :

2 years (Required)

LMS Integration and Migration Support:

2 years (Required)

Help Desk and Technical Support:

2 years (Required)

Work Location:

Hybrid remote in Boston, MA 02215