Operations Technology Specialist (OTP) - Restaurant IT (Confidential)

Location:

Henderson, NC and surrounding area

Pay:

Starting at $17/hour, negotiable based on experience

Type:

Full-time, Hourly (Non-Exempt) What You'll Do Troubleshoot POS, kiosks, kitchen displays, drive-thru systems, and networks, both on-site and remotely Install, configure, and upgrade hardware and software, including OS upgrades Perform scheduled maintenance and weekly/monthly technology walk-throughs Roll out new technology and train managers and crew to use it Manage user accounts, including new-hire setup and password resets Maintain network equipment and cable management standards Report issues, needs, and costs to leadership each week What You Bring 1+ year of IT support, help desk, or hardware troubleshooting experience Working knowledge of POS systems, Windows, and basic networking (TCP/IP, routers, switches) The ability to explain technical issues clearly to non-technical staff A valid driver's license and proof of auto insurance CompTIA A+ or Network+ preferred Willingness to complete brand-specific technology training within 60 days of hire

Schedule and Environment:

Upgrades often happen late at night or early in the morning, and you'll be on call for system outages. The role involves regular local travel, climbing ladders, and lifting up to 50 lbs. All inquiries are kept strictly confidential. Our client is an Equal Opportunity Employer.

Pay:

From $17.00 per hour

Work Location:

In person