email: valerie.montoya@rht (.com)We are looking for a POS Specialist OR Technology Manager to lead hands-on IT support and operational technology performance across a portfolio of hospitality venues in West Hollywood, California. This Contract to fulltime position is ideal for someone who thrives in a fast-moving restaurant environment and can keep critical systems dependable for both on-site and remote locations. The role works closely with internal technical staff, venue leadership, outside vendors, and software partners to maintain stable, secure, and efficient technology services.

Responsibilities:

Support and manage restaurant technology platforms, including POS systems, Microsoft 365, security systems, and business applications.

Troubleshoot complex technical issues impacting sales reporting, tip processing, POS functionality, and system integrations.

Investigate and resolve infrastructure, network, and connectivity issues across multiple venues.

Act as the escalation point for technology-related incidents and coordinate with vendors, developers, and venue management to drive resolution.

Perform testing and validation of POS transactions, integrations, and system changes.

Manage Microsoft 365 accounts, permissions, and security administration.

Oversee technology projects, upgrades, deployments, and system enhancements.

Assign and prioritize work for IT support resources while remaining heavily involved in day-to-day operations.

Support camera systems, network infrastructure, and other operational technologies used throughout the business.