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REMOTE Entry Level IAM Analyst
Career Insights for Help Desk Technician / Analyst
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$59,506 / year median in the U.S.
-16% projected decline
Job Description
- 3:30 pm EST or 8 am EST
- 4:30 pm EST.
Additional Details:
Daily Run & Maintain OperationsProvisioning/Deprovisioning:
Execute user account creations, transfers, leaver access removal, and entitlement changes based on approved requests and HR events.- Joiner-Mover-Leaver (JML): Process HR feed events, validate attribute mapping, fix exceptions, and escalate data mismatches.
Password/Access Resets:
Fulfill password resets and MFA enrollments/resets per verification standards. 2) Access Governance Controls- Access Reviews (Certifications): Prepare campaigns, notify reviewers, track completions, remediate revocations, and document evidence.
SoD & Toxic Combinations:
Run standard reports, review policy violations, and handle first-level triage/escalations.Least Privilege Maintenance:
Assist with entitlement right-sizing and dormant/unused access cleanup. 3) Ticket & Queue ManagementITSM Queue Handling:
Triaging, categorization, prioritization, and resolution within SLAs with high-quality notes and audit trails.Standard Changes:
Execute approved standard change requests; flag non standard changes for CAB or managerial review. 4) Data Quality & Platform HygieneIdentity Data Integrity:
Monitor HR-to-IAM synchronization, fix attribute drift, and maintain identity repositories.Role/Entitlement Catalogs:
Keep descriptions, owners, approvers, and usage metadata updated. 5) Documentation & Audit ReadinessSOPs/Runbooks:
Follow and improve runbooks; contribute to knowledge articles and user self-help content.Evidence Collection:
Maintain audit-ready logs for provisioning, approvals, certifications, and revocations. 6) Incident & Request SupportIAM Incidents:
Participate in first-level troubleshooting (e.g., failed provisioning jobs, connector issues, login/MFA issues) and escalate per incident severity matrix.Change Windows:
Support scheduled changes, patches, and maintenance windows as needed. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review
Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements- Understanding of identity lifecycle (JML), RBAC basics, directory services, MFA, and SSO concepts.
- Basic administration familiarity with Active Directory / Azure AD (Entra ID).
- Exposure to IGA platforms (e.g., SailPoint, Saviynt, Okta Workflows, Microsoft Entra ID Governance).
- Proficient with Microsoft 365 and Excel (filters, lookups, pivots for access)
- Strong attention to detail, process discipline, customer service mindset, strong written documentation, and ability to follow controls.
- Basic SQL or scripting for routine tasks and reports.
- Comfortable with ITSM platforms (ServiceNow, Jira Service Management).
Certifications:
CompTIA Security+, other IAM/IGC vendor certifications.- Experience with HRIS integrations (Workday) and
SCIM/REST
basics.- Familiarity with SoD concepts in ERP (e.
Benefits
- Dental Insurance