Remote Help Desk

Remote Help Desk Remote in Florham, NJ, US • Posted 5 hours ago • Updated 5 hours ago Full Time On-site

USD 23.00

per hour Fitment Dice Job Match Score™ 👤 Reviewing your profile... Job Details Skills Help Desk Customer Service

TCM DICE

Summary

JOB TITLE

Remote Help Desk

JOB LOCATION

Remote

WAGE RANGE

•: $23hr to $25hr

JOB NUMBER

26-00859 JOB

DESCRIPTION

Our client is looking for a Remote Help Desk consultant to support a team of users. Logs all incident and service request details. Categorizes and prioritizes codes. Provides customer service resolution for operational and service-related incidents. Routes incidents and service requests that cannot be immediately handled. Manages requests and incident reports from customers. Determines which CIs are involved in the incident. Delivers courteous services and is responsible for end-user requests. Resolves or escalates incidents and requests, as needed. Updates and validates all incident information. Obtains additional information from the requester and end-users. Ensures that incidents are resolved and closed. Performs other duties as assigned. Complies with all policies and standards. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities • While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion. #Dice Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

cxtcml

Position Id:

26-00859 Posted 5 hours ago