Salesforce Application Support Analyst (Hybrid Onsite)

Job Title:

Salesforce Application Support Analyst (Hybrid Onsite)

Location:

Hartford, CT Duration:

9 months

Pay Rate:

$55/hr on

C2C / 1099

all inclusive (OR) $50/hr on W2

Note:

Candidate Must Be Local This is a HYBRID position which requires the contractor to be onsite at least one day a week.

Job Description Purpose:

Ther Office of Early Childhood is seeking a Application Support Analyst to provide end-user support, assist technical analysts, and support ongoing enhancements to our current portals built on the Salesforce platform. This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and agile teams. This is a hybrid position as the incumbent will be required to be onsite at least one day a week.

Scope of Work:

The Contractor will provide day-to-day technical support for end users of the Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities. Additionally, the Contractor will support technical analysts with requirement clarifications, testing, small configuration updates, communication with stakeholders, and documentation. The Contractor will also assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause identification, and coordination with the technical team for resolution.

Responsibilities:

Provide technical support to end users of the provider portal, parent portal, and Single Entry Portal Assist technical analysts with enhancements, testing, and documentation Participate in agile ceremonies, backlog refinement, and release readiness discussions Perform root cause analysis and collaborate with developers on bug resolution Support UAT test cycles and portal validation activities Maintain clear communication with stakeholders and users

Top Skills & Years of Experience Matrix Skill:

Skills Operating Systems Windows 10 No Skills Others Adobe Acrobat No Skills Others Communication skills both verbal and written No Skills Others IT Communication Specialist No Skills Others Learning ability No Skills Others Software Troubleshooting No Skills Others Team work

No Skills Tools MicrosoftOffice No Recruiter Details:

Name :

Lokesh Contact :

Eight three two - Nine nine zero -Two four two six

About US:

GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality, timeliness, and budgetary considerations, we consistently strive to exceed client expectations, building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development, covering information security, software development, consulting, and IT audits. We excel in managing critical, time-sensitive projects for Fortune 500 clients nationwide, ensuring their success is always at the forefront of our mission.