Salesforce Application Support Analyst $49.00

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• We will NOT accept 3rd Party (C2C) Contractors
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JOB DETAILS

Position:

Salesforce Application Support Analyst JOB REF#:44570

• 65763

Duration:

8+ Months (Contract)

Location:

HYBRID

• Hartford, CT 06103

Pay Rate:

$49.00 (W2 only) or $54.50 (INCORPORATED), (Not accepting 1099 or C2C)

HYBRID SCHEDULE

Must be onsite 1 day a week (LOCAL

CANDIDATES ONLY

)

HOURS:

Monday

• Friday, 8 AM
• 5 PM (EST) Salesforce Application Support Analyst will provide end-user support, assist technical analysts, and support ongoing enhancements to current portals built on the Salesforce platform.

This role will also support the delivery and rollout of a new Single-Entry Portal, working closely with business stakeholders, developers, analysts, and Agile teams.

RESPONSIBILITIES INCLUDE

Provide day-to-day technical support for end users of Salesforce-based portals, troubleshoot issues, validate enhancements, and assist in feature rollout activities Support technical analysts with requirement clarifications, testing, minor configuration updates, stakeholder communication, and documentation Assist in the adoption and support of the upcoming Single-Entry Portal, including user onboarding, issue intake, root cause analysis, and coordination with technical teams for issue resolution Provide timely responses to user-reported issues, maintain accurate documentation, and communicate effectively with technical analysts and business stakeholders Support onboarding activities, portal enhancements, UAT cycles, user feedback gathering, and Single-Entry Portal rollout activities

DELIVERABLES

End-user technical support responses and issue resolutions Issue triage, documentation, and tracking in Azure DevOps and JIRA Support tickets with detailed troubleshooting notes Feedback documentation for enhancements and new portal features UAT support for Salesforce and Single-Entry Portal releases User support guides, knowledge base articles, and process documentation as needed

DAILY TASKS

Provide technical support to end users of the provider portal, parent portal, and Single-Entry Portal Assist technical analysts with enhancements, testing, and documentation Participate in Agile ceremonies, backlog refinement, and release readiness discussions Perform root cause analysis and collaborate with developers on bug resolution Support UAT test cycles and portal validation activities Maintain clear communication with stakeholders and users

REQUIRED SKILLS/EXPERIENCE

2+ years of hands-on experience supporting Salesforce-based applications and portal environments Experience troubleshooting Salesforce user issues, portal access, workflows, and application functionality Experience providing end-user support, issue triage, documentation, and resolution tracking Experience using Azure DevOps and/or JIRA for ticket management and issue tracking Experience supporting User Acceptance Testing (UAT) activities and release validation Familiarity with Agile/Scrum environments and participation in Agile ceremonies Strong analytical, problem-solving, communication, and stakeholder support skills Ability to provide high-quality support for Salesforce provider and parent portal users

PREFERRED SKILLS

Experience supporting Salesforce Experience Cloud / Community portals == ==

Calance Consultant Benefits Offerings:

• EPO/PPO Medical Plans
• HMO/PPO Dental programs
• Vision
• VSP (Vision Plan Summary)
• 401K Retirement vesting program (VOYA)
• Paid Bi-Weekly/Direct Deposit
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans